24 hours ago
Remote, United StatesSenior
Base Salary
$116k - $203k/yr
Responsibilities
- Own end-to-end delivery of AI-driven features from problem framing through design, development, deployment, and production iteration.
- Design and build agentic systems that plan, reason, and act through tools and APIs while improving reliability, safety, and observability.
- Develop full-stack solutions across React and TypeScript frontends, backend services, and LLM integration layers.
- Translate ambiguous customer problems into scalable product solutions with product, solution, and enterprise stakeholders.
- Build evaluation frameworks measuring AI-system quality, cost, latency, and robustness in real-world conditions.
- Prototype rapidly, test hypotheses, and iterate based on measurable outcomes.
Requirements
- Approximately five or more years of professional software engineering experience, or equivalent experience demonstrated through shipped products.
- Strong full-stack foundation across frontend, backend, and API design using TypeScript or JavaScript and Java, Python, or Node.
- Hands-on experience with large language models, including tool calling, structured outputs, retrieval-augmented generation, and evaluation techniques.
- Familiarity with agentic system design, multi-step reasoning, autonomous tool usage, planning structures, and related failure modes.
- Experience deploying and operating services in AWS environments, including services such as Lambda, ECS, or Fargate.
- Ability to self-direct, take ownership, execute, and deliver results in ambiguous environments.
- Preferred experience includes customer experience or contact center technologies, LangGraph or CrewAI, AWS Bedrock, Step Functions, SQS, SNS, CDK or Terraform, distributed systems, event-driven architectures, observability, and enterprise SaaS platforms.
Benefits
- Medical, dental, and vision insurance, telehealth coverage, 401(k) matching, adoption assistance, and fertility treatments.
- Flexible work schedules and work-from-home opportunities.
- Open Time Off plus 10 paid holidays.
- Development, career growth, mentorship, learning programs, leadership development, and education support.
- Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored employee and family programs.
Categories
About Genesys
Genesys builds cloud contact center and customer experience software used by enterprises to manage voice and digital interactions, self-service, and workforce engagement. Its Genesys Cloud platform and related tools are sold as subscription services (CCaaS) with AI for routing, automation, and analytics. The company serves more than 8,000 organizations worldwide and is headquartered in Menlo Park, California.