ServiceNow - Moveworks AI - Manger
Ernst and Young1 day ago
Noida, IndiaStaff+
Responsibilities
- Design and own the Moveworks AI front-door experience over ServiceNow processes.
- Create intent-to-action mappings, conversational flows, reusable AI agent patterns, and human handoff rules.
- Configure and customize ServiceNow workflows, approvals, policies, knowledge bases, service catalog items, and record producers.
- Enable autonomous resolution for L1/L2 use cases such as passwords, access requests, and FAQs.
- Perform integrations and process automation using Orchestration, web services, SOAP calls, authentication systems, and other applications.
- Load, manipulate, and maintain data between ServiceNow and other systems.
- Gather business requirements and deliver products and releases aligned with stakeholder needs.
- Develop technical specifications, dashboards, home pages, performance analytics data collectors, and reports.
- Analyze user stories and procedures to improve system capabilities and automate workflows.
- Own architectural reviews, quality reviews, technical documentation, and system and integration testing.
Requirements
- College degree in a related technology field such as computer, engineering, or science, or comparable job experience.
- Approximately 10+ years of experience in a development role with progressively complex responsibilities.
- Deep understanding of Moveworks AI Assistant and Enterprise Search.
- Hands-on experience designing Moveworks-ServiceNow integration architecture and conversational flows.
- Experience with ServiceNow implementation and applications including ITSM, HRSD, Service Portal, Agentic AI, or Generative AI.
- Knowledge of IAM, Active Directory, LDAP, SiteMinder federation, or Azure authentication and integration.
- Experience with JavaScript, HTML, AngularJS, and web design practices.
- ServiceNow CSA certification is mandatory.
- CIS-HRSD certification is favorable.
- Experience with SDLC, TFS, JIRA, or an equivalent tool, plus knowledge of current ServiceNow features, is preferred.
Benefits
- Support, coaching, and feedback from experienced colleagues.
- Opportunities to develop new skills and progress your career.
- Individual progression planning, education, coaching, and practical experience.
- Freedom and flexibility to handle the role in a way that is right for you.
- Opportunities to work with EY ServiceNow practices globally and across varied client industries.
Tech Stack
Categories
Solutions Engineering
About Ernst and Young
Ernst & Young (EY) provides audit/assurance, tax, consulting, strategy and transactions services to enterprises, financial institutions, and public‑sector clients. Structured as a global network of partner‑owned member firms, it sells professional services on a fee basis, including a dedicated Financial Services Organization for banking, insurance, and capital markets. Headquartered in London, EY was formed in 1989 from the merger of Ernst & Whinney and Arthur Young, and operates in 150+ countries.