2 months ago
Base Salary
$101k - $152k/yr
Responsibilities
- Understand strategic customers’ programmatic and technical requirements and craft technical solutions.
- Partner with Sales on pre-sales engagements, customer KPIs, and engagement success criteria.
- Develop and deliver customer onboarding plans to scale platform spend.
- Scope, configure, test, and deliver bidder and DSP software solutions using SQL and API management.
- Build relationships with stakeholders in Ad Ops, engineering, data science, and product.
- Serve as a technical subject matter expert for the Advertiser Suite.
- Troubleshoot complex customer issues and coordinate resolution with product and engineering teams.
- Provide feedback to product and engineering to support roadmap initiatives.
- Coach junior team members and help them develop expertise.
- Lead internal and client-facing initiatives, strategies, and best-practice documentation.
Requirements
- Bachelor’s degree is preferred, with consideration for coursework and experience or extensive related professional experience.
- 5–7 years of relevant work experience.
- Experience in a technical customer-facing or support role in AdTech.
- Strong understanding of real-time bidding and programmatic advertising, especially demand-side media and technology companies, agencies, and advertisers.
- Strong communication, analytical, troubleshooting, initiative, and customer relationship skills.
- Hands-on experience with SaaS configuration, workflow building, and data manipulation.
- Technical competency in SQL, APIs, command line tools, the AWS management console, and basic HTML and JavaScript knowledge preferred.
- Experience working for or with agencies is preferred.
Benefits
- Onsite in the New York office four days per week with one remote workday.
- Comcast provides benefits and personalized support options for eligible employees.
- The position offers base pay plus applicable bonus eligibility for most non-sales positions.
Tech Stack
Categories
Solutions Engineering
About Comcast
Comcast is a U.S.-based media and telecommunications company that sells broadband, video, wireless, and voice services to consumers and businesses under the Xfinity and Comcast Business brands. It also owns NBCUniversal (including NBC, Universal Pictures, and Peacock) and Sky, operating TV networks, film studios, and streaming in the U.S. and Europe. Founded in 1963 and headquartered in Philadelphia, it is publicly traded on Nasdaq (CMCSA).