1 day ago
Base Salary
$101k - $152k/yr
Responsibilities
- Understand strategic customers’ programmatic and technical requirements and craft technical solutions.
- Partner with Sales on pre-sales engagements, customer KPIs, and engagement success criteria.
- Develop and deliver onboarding plans to scale customer spend through the platform.
- Scope, configure, test, and deliver bidder and DSP software solutions using SQL and API management.
- Build relationships with customer stakeholders in advertising operations, engineering, data science, and product.
- Serve as a technical subject matter expert for the Advertiser Suite.
- Troubleshoot complex customer issues and coordinate with product and engineering through resolution.
- Coach junior teammates and lead internal and client-facing initiatives.
- Provide product and engineering feedback and maintain documentation of best practices and procedures.
Requirements
- 5–7 years of relevant work experience.
- Bachelor’s degree preferred, or a combination of coursework and experience or extensive related professional experience.
- Experience in a technical customer-facing or support role in AdTech.
- Strong understanding of real-time bidding and programmatic advertising, particularly for demand-side media and technology companies, agencies, and advertisers.
- Strong communication, analytical, troubleshooting, and customer relationship skills.
- Hands-on experience with SaaS configuration, workflow building, and data manipulation.
- Technical competency with SQL, APIs, command line, and the AWS management console.
- Basic knowledge of HTML and JavaScript preferred.
- Experience working for or with agencies preferred.
Benefits
- Onsite schedule of four days per week in the New York office and one remote day per week.
- Comcast provides benefits and personalized support options for eligible employees, including physical, financial, and emotional wellbeing resources.
- Most non-sales positions are eligible for a bonus under applicable terms.
Tech Stack
Categories
Solutions Engineering
About Comcast
Comcast is a U.S.-based media and telecommunications company that sells broadband, video, wireless, and voice services to consumers and businesses under the Xfinity and Comcast Business brands. It also owns NBCUniversal (including NBC, Universal Pictures, and Peacock) and Sky, operating TV networks, film studios, and streaming in the U.S. and Europe. Founded in 1963 and headquartered in Philadelphia, it is publicly traded on Nasdaq (CMCSA).