Sr Software Engineer
ServiceNow2 days ago
Hyderābād, IndiaSenior
Responsibilities
- Build scalable, clean, reusable applications and integration solutions using the ServiceNow platform and related technologies.
- Own software through requirements, design, implementation, automated testing, deployment, and delivery.
- Develop maintainable software components with emphasis on performance, reliability, and quality at scale.
- Lead technical initiatives from planning through deployment and improve existing applications and services.
- Evaluate ServiceNow features, develop proofs of concept and prototypes, and promote platform, integration, and performance best practices.
- Mentor and guide engineers while fostering technical excellence and continuous learning.
- Provide on-call and incident-command support for customer-facing systems and implement systemic fixes.
Requirements
- 5-9 years of software engineering experience with technical direction adopted beyond the immediate team.
- Hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building evaluations for them.
- Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, structured output enforcement, and at least one production model or orchestration migration.
- Experience with system design, APIs, data modeling, testing, front-end development, server-side development, and relational data work.
- Experience with Java, JavaScript/TypeScript, and React, plus the ability to learn new tools and frameworks quickly.
- Familiarity with automated testing frameworks such as JUnit, Selenium, TestNG, and Playwright, and with integrating tests into CI/CD pipelines.
- Experience troubleshooting complex systems, optimizing performance, and using AI coding assistants and agents effectively.
- Bachelor's degree in computer science, software engineering, or a related technical field, or equivalent practical experience.
- Preferred experience with AI coding tools such as Claude or Codex and CRM domain knowledge.
Benefits
- Flexible work persona in the APAC region; the role is a regular employee position.
- ServiceNow provides an accessible and inclusive application process with reasonable accommodations.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.