Sr Software Engineer
ServiceNow2 days ago
Hyderābād, IndiaSenior
Responsibilities
- Build scalable, clean, reusable applications and integration solutions using the ServiceNow platform and related technologies.
- Own software components end to end, including design, implementation, test automation, delivery, and ongoing improvement.
- Develop scalable software components with emphasis on performance, reliability, and maintainability.
- Lead technical initiatives from planning through deployment and evaluate new ServiceNow features for adoption.
- Create prototypes and proofs of concept to validate architectural and design decisions.
- Establish engineering practices for platform development, integrations, and performance optimization.
- Mentor engineers and promote technical excellence, continuous learning, and quality.
- Participate in on-call and incident-command responsibilities and implement systemic fixes for customer-facing systems.
Requirements
- At least 5 years of software engineering experience and a record of providing technical direction adopted beyond the immediate team.
- Bachelor's degree in computer science, software engineering, or a related technical field, or equivalent practical experience.
- Hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building evaluations for them.
- Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, structured output enforcement, and at least one production model or orchestration migration.
- Experience with system design, APIs, data modeling, testing, front-end development, server-side development, and relational data.
- Experience with Java, JavaScript/TypeScript, and React, plus the ability to learn new tools and frameworks quickly.
- Familiarity with automated testing frameworks such as JUnit, Selenium, TestNG, or Playwright and integrating tests into CI/CD pipelines.
- Experience troubleshooting complex systems, optimizing performance across the stack, and handling on-call and incident-command work.
- Effective and accountable use of AI coding assistants and agents.
- Preferred qualifications include experience with AI coding tools such as Claude or Codex and CRM domain knowledge.
Benefits
- Regular employee position in the APAC region.
- Flexible work persona within ServiceNow's distributed work model.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.