Conversational AI Engineer - Google/GECX & Code Agents
TTEC Digital2 hours ago
Remote, ColombiaMid Level
Responsibilities
- Build modular hierarchical multi-agent architectures with CX Agent Studio and programmatic Code Agents.
- Write custom Python or TypeScript backend logic, data transformation scripts, tool callbacks, and agent integrations.
- Use GECX engineering CLI tooling, uv environments, cxas lint, and cxas llm-lint for code-first development and validation.
- Author structured generative playbooks and control flows with custom tool and sub-agent routing syntax.
- Integrate Code Agents with databases, product catalogs, CRMs, Genesys, Avaya, and CCaaS networks using MCP or OpenAPI webhooks.
- Create automated golden-scenario tests and simulation evaluations for multi-turn agent trajectories and conversational regressions.
Requirements
- Bachelor’s degree in computer science or an engineering field, or equivalent practical experience.
- At least 3 years of experience building conversational AI solutions, virtual agents, or programmatic AI workflows.
- Strong proficiency in Python or TypeScript/Node.js, including complex JSON payloads, RESTful APIs, and cloud-hosted webhooks.
- Experience with Git-based development workflows, command-line interfaces, and software versioning and deployment.
- Hands-on experience with Google GECX Code Agent tooling, including cxas-scrapi workspaces or SDKs and Python-based agent foundries.
- Technical understanding of Dialogflow CX, CX Agent Studio, or similar stateful conversational frameworks.
- Experience deploying low-latency streaming audio-to-audio voice agents and integrating telephony or CCaaS environments.
- Understanding of prompt-engineering safety protocols, blocklists, fallback behaviors, and callback hooks.
- Experience using BigQuery or Google Cloud Logging to extract conversation traces, search transcripts, and build performance metrics.
Tech Stack
Categories
About TTEC Digital
TTEC Digital provides customer experience consulting and systems integration for enterprises, building and operating cloud contact centers, IVR, and omnichannel solutions across voice, chat, and digital. Its services span CX strategy, data and analytics, AI, automation, and managed services, with hands-on delivery on platforms like Amazon Connect. The company is headquartered in Austin, Texas and serves organizations across industries seeking to modernize customer interactions.