Manager, Sales Engineering

5 months ago

Remote, United States or Philadelphia, PA, USAStaff+

Responsibilities

Lead, mentor, recruit, and develop a team of Sales Engineers while establishing team structure, performance expectations, career development frameworks, onboarding, and training programs.
Own and improve the end-to-end pre-sales engineering motion, including technical discovery, RFI/RFP responses, proof-of-concept delivery, opportunity prioritization, and resource allocation.
Lead or participate in strategic enterprise pre-sales engagements involving point-of-sale, eCommerce, mobile integrations, merchants, and partners.
Build repeatable pre-sales processes, playbooks, technical assets, demo environments, reusable solution architectures, and knowledge management systems.
Identify and implement AI-enabled tools, automation, and data-driven systems to improve RFP responses, demo provisioning, discovery insights, pipeline coverage, deal prioritization, and team productivity.
Serve as a senior subject matter expert on the FreedomPay platform and represent the company at conferences, client meetings, and partner events.
Collaborate with Sales, Product, Technology, Systems Integrations, Account Management, and Partner teams to incorporate field intelligence into product and proposition improvements.

Bachelor’s degree required; a technical or business discipline is preferred.
At least 5 years of experience managing Sales Engineering, Solutions Consulting, or Pre-Sales teams and scaling those functions.
Previous experience as a practicing Sales Engineer or Solutions Consultant.
Fintech or payments industry experience is strongly preferred, with POS, eCommerce, mobile payments, payment gateway integrations, certification processes, and ISV or partner ecosystem familiarity advantageous.
Experience recruiting, developing, and retaining technical talent in a fast-paced, growth-oriented environment.
Exceptional written and verbal communication, executive presence, and ability to lead enterprise client and partner engagements.
Proficiency with Microsoft Office Suite, JIRA, Confluence, SharePoint, and RFP platforms such as Responsive.
Experience using AI tools, automation platforms, data-driven systems, scalable processes, systems, or workflows to improve productivity, decision-making, customer experience, or go-to-market operations.
Preferred qualifications include experience scaling a pre-sales function from early-stage to enterprise maturity, Salesforce CRM exposure, AI/ML-driven solutions experience, and familiarity with workflow orchestration or knowledge management platforms.
Ability to balance pipeline execution with longer-term team and process development while managing competing priorities across deals, projects, and stakeholders.

Medical, prescription, dental, and vision coverage.
Life insurance and retirement plans with company match.
Commission sharing plan.
Flexible hybrid working environment; employees may work remotely but should expect periodic travel to an office, with frequency varying by role and responsibilities.
Parental and other leave programs.
Upward mobility plus professional development and growth opportunities.
Full-time employment; successful completion of a background check and credit check is required.

501-1,000 employees