2 days ago
Base Salary
$176k - $256k/yr
Responsibilities
- Lead a technical customer-facing team, set priorities, conduct performance discussions, and provide coaching and development feedback.
- File product, documentation, and procedure issues with desired behavior or reproduction steps and drive bugs to resolution.
- Suggest code-level resolutions for complex product bugs and communicate effectively with internal and external stakeholders.
- Resolve technical incidents and escalations through debugging, networking, systems administration, coding, scripting, and data analysis.
- Use SQL, R, Python, custom data infrastructure, and existing data models to analyze issues and determine next steps.
- Identify and build self-service tools, documentation, and support improvements that help customers resolve issues.
Requirements
- Bachelor’s degree in science, technology, engineering, or mathematics, or equivalent practical experience.
- 13 years of experience troubleshooting and advocating for customer needs and triaging hardware, software, application, operational, or process issues.
- 3 years of experience managing a technical, customer-facing team.
- Experience with at least two of Web Tech, data/big data, systems administration, machine learning, networking, Kubernetes, Oracle, or SAP.
- Experience reading code in a general-purpose programming language or experience in system design.
- Preferred experience troubleshooting cloud accelerators such as GPUs and TPUs.
- Preferred experience supporting large-scale web services, data storage, databases, data pipelines, high-performance computing, or commerce engines on Linux/Unix or other operating systems.
- Preferred experience managing enterprise customer relationships and hosted services/SaaS.
- Preferred familiarity with Java, C, C++, .NET, Go, Python, shell, Perl, or JavaScript.
- Strong customer focus, cross-functional advocacy, judgment, strategic thinking, and creative problem-solving skills.
Benefits
- Equity and company benefits are mentioned; the posting also lists a 20% bonus target, which is compensation rather than a benefit.
Tech Stack
Categories
Solutions Engineering
About Google
Google builds consumer and enterprise software and services including Search, Android, YouTube, Chrome, Maps, Gmail, and Google Cloud. Its business model centers on digital advertising and paid cloud, software, and hardware offerings (e.g., Pixel and Nest) for consumers, developers, and organizations. Founded in 1998 and headquartered in Mountain View, California, Google operates globally as a subsidiary of Alphabet Inc.