Senior DevOps Lead
LivePersonabout 3 hours ago
Responsibilities
- Lead the design, implementation, operation, and continuous improvement of observability platforms for logs, metrics, traces, alerting, and synthetic monitoring
- Own and optimize high-volume observability pipelines using Filebeat, Kafka, Logstash, Elastic Cloud, Prometheus, OpenTelemetry, Grafana Labs, Zabbix, Anodot, and related tools
- Design, build, and maintain scalable Kubernetes-based observability services with Helm, GCP, GKE, and Docker
- Establish observability standards, dashboards, alerting frameworks, best practices, and onboarding resources for hundreds of engineering users
- Partner with DevOps, SRE, Engineering, NOC, Security, and vendor teams to deliver reliable observability solutions
- Evaluate and adopt emerging technologies for distributed tracing, anomaly detection, and proactive monitoring
- Lead development of an end-to-end synthetic monitoring platform running daily tests on GCP Spot VMs
- Provide technical leadership and mentorship across observability, DevOps, and cloud engineering
Requirements
- 5+ years of experience in software engineering, DevOps, SRE, or a related discipline, including application development and cloud engineering
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience
- Strong experience with Kubernetes and Docker-based containerization
- Extensive experience with Grafana Labs, Captain Hook, Zabbix, Fluentd, ELK, Kafka, and Prometheus
- Experience with Terraform, Ansible, or CloudFormation for infrastructure as code
- Experience with GCP, AWS, or Azure and related compute, storage, and networking services
- Programming and scripting experience in one or more of Go, Java, JavaScript, or Python
- Experience designing and operating highly available, scalable, production-grade systems
- Understanding of CI/CD practices and cloud-native development methodologies
- OpenTelemetry Collector and Grafana Agent experience is preferred
- Strong problem-solving, communication, collaboration, and technical-influence abilities
Benefits
- Fully remote, remote-first work model with no defined working hours and offices in Mannheim and Berlin
- 33 days of flexible PTO, including 28 vacation days and 5 care days
- Paid public holidays and volunteering days
- Additional pension scheme with a 20% employer contribution, ESPP, and annual bonus eligibility
- Internet and mobile reimbursement
- Access to internal professional development resources
- Monthly office connection pizza day
Tech Stack
AnsibleApache KafkaAWSAzureDockerGoGoogle Cloud PlatformGrafanaHelmJavaJavaScriptKubernetesLogstashPrometheusPythonTerraform
Categories
About LivePerson
LivePerson (NASDAQ: LPSN) is the leader in predictable conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Learn more at liveperson.com.