Implementation Engineer
Alkami Technology3 months ago
Remote, United StatesMid Level
Responsibilities
- Configure and customize Alkami Digital Banking products and third-party integrations according to implementation requirements and client needs.
- Independently manage assigned technical implementation tasks, timelines, deliverables, and quality standards.
- Troubleshoot configuration, implementation, system behavior, and interface connectivity issues using logs and technical documentation.
- Execute implementation test plans, document results, and validate platform performance and configurations.
- Coordinate with project managers, client stakeholders, vendors, product, support, engineering, and other customer-facing teams.
- Maintain configuration records, technical procedures, issue tracking details, and other project documentation.
- Analyze client requirements, identify dependencies, and recommend suitable configuration approaches.
- Provide technical support during implementation and post-go-live stabilization.
- Identify process improvements and contribute to knowledge sharing, team resources, onboarding, and mentoring.
- Manage multiple concurrent implementation priorities while balancing timelines, troubleshooting, and stakeholder communication.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, Information Technology, Business Technology, or a related field.
- 1–3 years of experience supporting software implementations, technical consulting, systems configuration, or client onboarding.
- Experience configuring software platforms or supporting technical implementation projects.
- Knowledge of troubleshooting methodologies and technical issue resolution practices.
- Experience with relational databases including Postgres, MSSQL, Oracle, or MySQL.
- Ability to analyze implementation requirements and apply configuration solutions.
- Strong written and verbal communication skills with technical and non-technical stakeholders.
- Ability to manage multiple priorities, work independently within established processes, and solve problems analytically.
- Experience documenting technical procedures, configurations, and implementation activities.
- Preferred experience with digital banking, fintech, financial services platforms, APIs, system integrations, data exchange, scripting, project management or ticketing platforms, SaaS implementation methodologies, and client-facing technical projects.
Benefits
- Remote-first work environment with most U.S. positions eligible for remote work.
- Unlimited paid time off.
- 401(k) with employer match.
- Diverse, inclusive, and fun company culture.
Tech Stack
Categories
Solutions Engineering
About Alkami Technology
Alkami Technology builds a cloud-based digital banking platform for U.S. banks and credit unions, covering retail and business banking, digital account opening, loan origination, fraud prevention, and data/marketing analytics. It sells modular SaaS products that can be deployed standalone or as a unified platform. Founded in 2009 and headquartered in Plano, Texas, Alkami is a public company trading on Nasdaq under the ticker ALKT.