AWS Technical Architect
NeuraFlash, Part of Accenture2 hours ago
Remote, CanadaStaff+
Responsibilities
- Ensure customer success in building and launching Amazon Connect solutions.
- Conduct technology assessments, audits, business process reviews, and customer discovery sessions.
- Lead architectural discussions and translate customer requirements into AWS and Salesforce contact center designs.
- Develop project ROI cases, deliver presentations and estimates, and educate customers on AWS value propositions.
- Oversee and mentor technical teams delivering solutions on Salesforce and AWS Cloud.
- Act as a liaison between technical teams and business stakeholders while managing communications, expectations, and priorities.
- Apply contact center design best practices and lead enterprise-level projects with minimal direction.
- Deliver customer end-user training and documentation and lead vision and strategy discussions with contact center leadership.
Requirements
- Customer-facing contact center experience and experience integrating workforce management, CRM, and contact center solutions.
- Experience with WebRTC, SIP, APIs, and hands-on scripting or coding using technologies such as Python, Java, C#, .NET, or Node.js.
- Experience with CloudFormation, contact flow design, Lambda integration, Lex integration, call center routing, troubleshooting, and debugging.
- Ability to document infrastructure requirements covering resource types, networking, security, and compliance.
- Experience with Jenkins, GitLab CI/CD, CodeDeploy, AWS CDK, and Terraform for automation and infrastructure deployment.
- Experience setting up infrastructure monitoring and logging and performing ongoing maintenance.
- Advanced AWS cloud architecture knowledge and experience with technology/software sales, pre-sales, or consulting.
- Knowledge of Salesforce and Salesforce Service Cloud, plus other contact center platforms such as Genesys, Cisco, Avaya, or Twilio.
- Experience with workforce management solutions, outbound dialers, campaign management, and contact center architecture.
- Strong communication and presentation skills with executives, IT management, and customers.
- Knowledge of software development methodologies such as Agile and Scrum.
- AWS Cloud Practitioner Certification, AWS Developer Associate or Professional Certification, AWS Solutions Architect Associate or Professional Certification, and Salesforce Certified Administrator certification.
Benefits
- Remote and in-person work options, including headquarters and regional hubs.
- Anticipated travel commitment of up to 25% for applicable roles.
- Flexible scheduling and a culture focused on trust and work-life flexibility.
- Collaborative environment with opportunities to provide feedback directly through town halls and company meetings.
- Team celebrations and social events.
About NeuraFlash, Part of Accenture
NeuraFlash, part of Accenture, builds AI-powered customer engagement solutions and apps on Salesforce and AWS for enterprises, including contact centers and sales/service automation. The company provides consulting, implementations, and ISV products around Agentforce, Amazon Connect, Service/Revenue Cloud, CPQ, and Field Service. Founded in 2016 and headquartered in Burlington, Massachusetts, it operates as an Accenture-owned specialist focused on conversational AI, analytics, and workflow automation.