13 days ago
Remote, United StatesSenior
Base Salary
$130k - $224k/yr
Responsibilities
- Serve as a post-sales technical SME for complex integrations, IAM, workplace integrations, custom APIs, advanced configurations, and early access releases.
- Lead customer-facing discovery sessions, best-practice consulting, and hands-on configuration of technical workflows.
- Execute solutions discussed during pre-sales conversations and support customer implementations and post-live optimization.
- Collaborate with Product to surface technical pain points and stay current on new product capabilities.
- Enable Technical Support by handling upstream configuration design and launch work rather than break/fix issues.
- Convert custom solutions and customer insights into documentation, playbooks, tooling, and enablement content.
- Own technical issues end-to-end and work collaboratively across Product, Support, Customer Success, and implementation teams.
Requirements
- Experience as a Solutions Consultant, Sales Engineer, Technical Implementation Specialist, or Product Manager working with a complex SaaS product.
- Technical generalist capability with the ability to quickly develop expertise in Microsoft 365 and Google Workspace configurations and API-driven custom integrations.
- Ability to explain complex technical concepts to Talent Acquisition stakeholders, technical administrators, and executive decision-makers.
- Enjoyment of live customer interaction and real-time problem solving with users.
- Resourcefulness, self-direction, comfort with ambiguity, and willingness to build solutions where no predefined solution exists.
- Strong focus on product quality, clarity, consistency, ownership, and thoughtful communication.
Categories
Solutions Engineering
About Ashby
Ashby builds an all-in-one recruiting platform—applicant tracking, scheduling, sourcing, and analytics—for talent acquisition teams at scaling companies. It sells the software as a SaaS subscription with integrations across common HR systems. Founded in 2018 and headquartered in San Francisco, the privately held company lists customers such as Snowflake, Reddit, Notion, and Deel.