Account Solution Engineer, Higher Education
Salesforce1 day ago
Base Salary
$135k - $198k/yr
Responsibilities
- Collaborate with account executives, product specialists, partners, and professional services teams to lead the technical aspects of the sales cycle from discovery through close.
- Engage higher education, non-traditional, and K-12 institutions to understand their challenges and map them to Salesforce solutions.
- Prepare, build, and present tailored Salesforce demonstrations aligned with institutional strategic and technical goals.
- Translate education business processes into technology solutions for technical and non-technical stakeholders.
- Lead technical responses to RFPs and RFIs.
- Support account QBRs, health checks, technical workshops, product adoption, consumption, and activation efforts.
- Define and document customer use cases, estimate credit consumption, and build consumption plans for AI and data products.
- Develop and present Agentforce and Data 360 Cloud use cases, proofs of concept, workshops, and technical deep dives.
- Maintain expertise in education-sector challenges, CRM technology trends, Salesforce products, and AI and data use cases.
- Meet customer engagement, solution development, adoption, and revenue contribution objectives.
Requirements
- B.S., M.S., or PhD in Computer Science, Software Engineering, or MIS.
- 7+ years of combined experience working with Salesforce or other CRM solutions, focused on education.
- 5+ years of experience in solution engineering, consulting, enterprise software delivery, or customer success.
- Artificial intelligence and/or data certifications, preferably related to generative AI and LLM concepts.
- Deep understanding of higher education operations, including student lifecycle management, registrar and advising functions, curriculum management, financial aid, student success, enrollment, and alumni relations.
- Experience configuring and demonstrating Salesforce or similar enterprise platforms in sales or implementation contexts.
- Strong communication, presentation, discovery, solution design, RFP, proposal, time management, and cross-functional collaboration skills.
- Salesforce certifications including Administrator, Education Cloud Consultant, Data 360 Cert, and Experience Cloud.
- Experience with Agentforce for Education, Salesforce Industries (Vlocity), OmniScript, or Industry Common Components is a plus.
- Open to approximately 40% travel for client meetings, presentations, and industry events.
Benefits
- Salesforce offers time-off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- The role requires approximately 40% travel for client meetings, presentations, and industry events.
- Salesforce uses a hybrid compensation structure that may include incentive compensation, equity, and benefits, though these are separate from the stated base salary.
Categories
Solutions Engineering
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.