4 hours ago
Remote, WorldwideSenior
Responsibilities
- Gather system requirements from end users, IT teams, stakeholders, and technical SMEs.
- Design, develop, deploy, test, debug, document, and troubleshoot AI-driven ServiceNow applications and workflows.
- Integrate machine learning, natural language processing, predictive analytics, Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist into ServiceNow modules.
- Configure REST and SOAP integrations, mid-server and cloud-to-cloud connections, data extraction, ETL integrations, service maps, impact rules, event management, and update sets.
- Implement and optimize ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, Workflows, and scripting components.
- Participate in user acceptance testing, promote data across ServiceNow environments, remediate production incidents, and align with technical leads on shared patterns.
Requirements
- At least 3 years of experience supporting ServiceNow implementation, administration, configuration, and/or development in two or more capabilities.
- Strong experience with ServiceNow AI and automation capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist.
- Hands-on experience implementing Now Assist features such as AI-powered case summarization, resolution recommendations, and conversational workflows.
- Experience integrating ServiceNow with other systems using mid servers, cloud-to-cloud connections, REST, SOAP, and bi-directional automated integrations.
- Experience with JDBC, ODBC, ETL integrations, ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows.
- Experience with ServiceNow Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and scripting.
- Bachelor's or master's degree in Computer Science, Information Technology, AI/ML, or a related field.
- Willingness and ability to continue ServiceNow education and complete competency certifications and module accreditations; ITIL Foundation, ServiceNow CSA, and CAD are preferred.
- Ability to support strategic planning, resource allocation, production methods, and coordination of people and resources.
Benefits
- Official ServiceNow training and support toward multiple ServiceNow certifications and module accreditations.
- Inclusive and equal-opportunity workplace with disability accommodation support.
Tech Stack
SOAP
Categories
Solutions Engineering
About NewRocket
NewRocket provides ServiceNow consulting, managed services, and AI-enabled workflow solutions for enterprises. The privately held firm, founded in 2016 and headquartered in Vista, California, is an Anthropic Claude Partner and designs, builds, and scales ServiceNow and LLM-based automations, governance, and integrations. It earns revenue through professional services, implementation projects, and ongoing managed support across IT service management and customer operations.