3 months ago
Austin, TX, USA or New York, NY, USAMid Level
H1B sponsor
Base Salary
$135k - $200k/yr
Responsibilities
- Own end-to-end technical implementation for enterprise accounts from pre-sales discovery through configuration, testing, and go-live.
- Partner with Engagement Managers and Customer Success Managers to coordinate complex, multi-stakeholder customer engagements.
- Lead technical discovery, map customer workflows, identify configuration requirements, and create implementation plans.
- Configure and activate EliseAI’s platform for customers across housing use cases.
- Present tailored best-practice recommendations that improve adoption and customer outcomes.
- Develop expertise across customer verticals and serve as a trusted product advisor.
- Synthesize implementation learnings into actionable feedback for Product and Engineering.
- Create scalable playbooks, configuration templates, and onboarding frameworks.
- Identify and resolve deployment risks before they escalate.
Requirements
- At least 3 years of experience in solutions engineering, implementation engineering, technical account management, or a closely related technical pre-sales or post-sales role.
- Proven experience owning technical implementations for enterprise-grade customers, ideally in a SaaS or AI/ML-driven product environment.
- Technical familiarity with APIs, system integrations, data flows, and configuration-heavy platforms.
- SQL proficiency and familiarity with BI tools such as Looker or Tableau are preferred.
- Strong communication and relationship-building skills with both technical and non-technical stakeholders.
- Strategic customer-advisory skills and the ability to recommend practical implementation approaches.
- Experience collaborating across Sales, Customer Success, Product, and Engineering.
- Ability to manage multiple high-stakes implementations simultaneously.
- Willingness to work onsite at the office 4–5 days per week.
Benefits
- Equity in the company.
- Medical, dental, and vision premiums covered at 100%.
- Fully paid parental leave, commuter benefits, 401(k) benefits, and a fitness and home services stipend.
- Fully stocked office kitchen with all meals covered.
- Unlimited vacation and paid holidays.
- Relocation packages covered.
- Base salary plus a launch-based SPIFF program, variable compensation, and other total rewards; the role is onsite 4–5 days per week.
Tech Stack
Categories
Solutions Engineering
About EliseAI
EliseAI builds a conversational AI platform that automates customer interactions and back‑office workflows for housing and healthcare organizations. Its SaaS products handle leasing inquiries, resident communications, scheduling, and patient access, integrating with property‑management and clinical systems. Founded in 2017 and headquartered in New York, the privately held company sells to property operators and healthcare providers looking to reduce manual work and improve response times.