5 hours ago
Remote, United Kingdom or London, United KingdomSenior
Responsibilities
- Design end-to-end AI agent deployments and scalable enterprise integrations.
- Guide partners and customers on API design, authentication, data transformation, field mapping, error handling, and integration patterns.
- Build, configure, test, and troubleshoot integrations using REST APIs, webhooks, JSON/XML payloads, and Postman.
- Lead technical discovery workshops, architecture reviews, and solution design sessions.
- Translate business requirements into conversational flows, prompts, guardrails, escalation logic, and agent behavior.
- Apply LLM concepts, embeddings, context management, and prompting strategies to improve agent performance.
- Review partner solution designs, develop reusable architecture guidance, and enable partners to deliver Parloa solutions independently.
- Identify and resolve technical blockers with product, engineering, customer success, and partner teams.
Requirements
- 4+ years of experience in enterprise customer-facing technical roles such as solution architecture, systems architecture, enterprise integration, technical consulting, or complex SaaS implementation.
- Experience working with strategic partners, systems integrators, consulting firms, or partner-led delivery models.
- Strong systems-thinking skills and experience solving problems across multiple systems and data sources.
- Experience with enterprise SaaS platforms including CRM, ERP, ticketing, contact center, or workflow systems.
- Proficiency with REST APIs, JSON/XML, Postman, OAuth, API keys, and JWT.
- Experience reading API documentation, defining field mappings, and troubleshooting integrations.
- Understanding of LLMs, prompt engineering, conversational architecture, and enterprise AI workflows.
- Ability to translate customer requirements into reliable prompts, conversational flows, and agent behaviors.
- Strong stakeholder and project management skills, including experience leading workshops or architecture discussions.
- Excellent communication and consultative problem-solving skills in English.
- Preferred experience enabling systems integrators or technical delivery partners; exposure to contact center, telephony, enterprise CX, integration platforms, voice configuration, TypeScript, Node.js, Git, cloud infrastructure, Kubernetes, or enterprise go-lives is advantageous.
Tech Stack
Categories
Solutions Engineering
About Parloa
Parloa builds an enterprise platform to design, deploy, and manage AI voice and chat agents for customer service across telephony and digital channels. It sells its software as SaaS and in customer-controlled environments, integrating with contact center systems and automating conversations, routing, and transactions. Founded in 2018 and headquartered in Berlin, the privately held company serves global brands including Booking.com, Allianz, SAP, TUI, and HealthEquity.