Salesforce Solution Architect, ITSM
NeuraFlash, Part of Accenture5 hours ago
Base Salary
$87k - $266k/yr
Responsibilities
- Advise clients on industry best practices and lead business-process reviews.
- Translate customer requirements into Salesforce solution designs while minimizing custom development.
- Design and deliver Salesforce ITSM, Experience Cloud, Service Cloud, Data Cloud, and Agentforce solutions.
- Develop technical requirements and specifications for customers and technical delivery teams.
- Lead enterprise Salesforce projects, including deployments, releases, integrations, and multi-environment management.
- Manage projects, customer communications, deadlines, and end-to-end delivery accountability.
- Lead vision and strategy discussions with contact-center and customer-service leadership.
- Provide end-user training and documentation.
- Partner with the Artificial Intelligence team to create Salesforce solutions.
Requirements
- 5+ years of Salesforce project delivery experience with Service Cloud and Experience Cloud.
- 2+ years of Salesforce project delivery experience with Data Cloud and Agentforce.
- 3+ years leading and implementing ITSM platforms, including ServiceNow.
- Background in ITSM/ITIL methodologies.
- Expertise designing Service Cloud solutions using Salesforce declarative configuration.
- Ability to document requirements and understand solutions using Apex, Visualforce, Lightning Web Components, and Web Services.
- Experience leading Salesforce deployments, release and multi-environment management, legacy integrations through Salesforce APIs, and original code development.
- Experience owning the end-to-end SDLC, structured code management, project management, and process methodology.
- Experience leading enterprise Service Cloud projects, including ground-up Service Cloud and Sales Cloud deployments.
- Ability to manage multiple projects, deliverables, and deadlines simultaneously.
- Preferred expertise in Salesforce Experience Cloud solution architecture.
- Preferred Salesforce Service Cloud and Experience Cloud certifications.
- Ability to assess business-process improvements using Salesforce and build strong client relationships.
- Bachelor of Science in Computer Science, Engineering, or a similar technical field, or equivalent experience.
Benefits
- Remote and in-person work options are available, including work from Massachusetts headquarters, regional hubs, or remotely.
- Certain roles may require anticipated travel of up to 25%.
- Flexible work culture focused on outcomes rather than fixed working hours.
- Collaborative team environment with executive town halls and company meetings.
- Company celebrations and team events are provided.
Tech Stack
Categories
Solutions Engineering
About NeuraFlash, Part of Accenture
NeuraFlash, part of Accenture, builds AI-powered customer engagement solutions and apps on Salesforce and AWS for enterprises, including contact centers and sales/service automation. The company provides consulting, implementations, and ISV products around Agentforce, Amazon Connect, Service/Revenue Cloud, CPQ, and Field Service. Founded in 2016 and headquartered in Burlington, Massachusetts, it operates as an Accenture-owned specialist focused on conversational AI, analytics, and workflow automation.