1 day ago
Remote, United KingdomSenior
Responsibilities
- Act as a technical trusted advisor to ISP customers by understanding their requirements and demonstrating how Plume solutions address them.
- Conduct product demonstrations and manage complex proof-of-concept and field trials.
- Integrate Plume solutions into customer BSS/OSS, CRM, ticketing, and AI platforms using APIs and other integration methods.
- Collaborate with Customer Engineering, Product Management, Operations, and Sales teams throughout customer deployments and revenue opportunities.
- Prepare and deliver presentations, Quarterly Business Reviews, industry-event presentations, and conference engagements.
- Provide customer and market feedback to product and engineering teams.
- Deliver local and remote technical support for proof-of-concepts, lab trials, and deployment ramp-ups.
- Stay current with networking, cloud architecture, AI, and related industry standards and technologies.
Requirements
- 5+ years of related experience in network, security, SaaS, and/or AI industries.
- Bachelor’s degree in a relevant field or equivalent work experience.
- Hands-on experience configuring and deploying software, hardware, Wi-Fi, networking equipment, and cloud services.
- Fundamental understanding of cloud architectures and AI principles.
- Proven experience working with ISPs to deploy large-scale SaaS network solutions to millions of endpoints.
- Strong understanding of residential and SMB gateways is a plus.
- Relevant certifications such as CWNA, CCNA, or AWS Solutions Architect are highly preferred.
- In-depth industry knowledge and understanding of SDN and wireless technologies, solutions, and products are preferred.
- Advanced written and oral communication skills and a demonstrated ability to build professional relationships with customers and colleagues.
- Strong analytical, troubleshooting, and problem-solving skills.
- Fluent English and residence in the United Kingdom or Netherlands.
- Ability to travel more than 70% of the time.
Benefits
- Remote position for candidates based in the United Kingdom or Netherlands.
- Requires travel more than 70% of the time.
Tech Stack
Categories
Solutions Engineering
About Plume
Plume builds a cloud-managed, hardware-agnostic Wi‑Fi and subscriber-experience platform used by communications service providers. Delivered as SaaS, it converts in-home device data into network optimization, security, smart home services, and operational analytics that improve care and reduce churn. Founded in 2015 and headquartered in Palo Alto, it is used by 450+ ISPs, including Charter, Liberty Global, Bell, Jio, and J:COM.