1 day ago
Remote, United StatesMid Level
H1B sponsor
Responsibilities
- Document integration patterns and provide technical guidance to partners.
- Build sample applications and proof-of-concept integrations for common integration patterns.
- Troubleshoot partner integration challenges hands-on, including API, authentication, and network issues.
- Translate partner feedback into clear problem statements for Product and Engineering teams.
- Maintain integration examples and internal tooling for partner onboarding.
- Collaborate directly with external partners and help them evaluate and implement CXone integrations.
Requirements
- Bachelor’s or master’s degree in Computer Science or a related field, or equivalent practical experience.
- At least 3 years of professional software development experience.
- Strong proficiency in one or more of JavaScript/TypeScript, Python, Java, or C#/.NET.
- Experience building integrations with RESTful APIs, including authentication, error handling, and third-party platforms.
- Understanding of HTTP, WebSocket, JSON, and OAuth.
- Strong debugging skills across API failures, authentication issues, and network-level troubleshooting.
- Excellent communication, problem-solving, and root-cause analysis skills.
- Experience collaborating with external partners, customers, or developer communities in a technical capacity.
- Advantageous experience with contact center technologies, sample applications, developer documentation, network and telephony, real-time communication, SaaS integrations, AI/ML integration patterns, AWS, Docker, and databases.
Benefits
- Join a high-impact engineering team building tools used by hundreds of partners integrating with NICE CXone.
- Work directly with partners while combining hands-on coding and relationship building.
- Influence platform direction by bringing partner feedback to product teams.
- Develop expertise in contact center technology, real-time streaming, and AI integration.
- Work on diverse technical challenges in a collaborative partner-focused environment.
Tech Stack
Categories
Solutions Engineering
About NICE
NICE builds cloud contact center platforms, customer analytics, and workforce optimization tools for enterprises and public sector agencies, including public safety recording. Its portfolio includes CXone (CCaaS), digital self-service, interaction recording, RPA, and financial crime and compliance solutions through NICE Actimize. Founded in 1986 and headquartered in Hoboken, New Jersey, NICE is a public company traded on NASDAQ under the ticker NICE, serving customers in 150+ countries.