Software Field Services Engineer
Schneider Electric1 day ago
Remote, United States +4 moreMid Level
Base Salary
$86k - $130k/yr
Responsibilities
- Lead installation, configuration, and commissioning of DCIM software solutions in remote and on-site customer environments.
- Own assigned implementation projects from kickoff through completion while ensuring quality and customer satisfaction.
- Troubleshoot deployment, performance, and configuration issues and provide advanced technical resolutions.
- Serve as the primary technical contact during implementations and conduct customer training sessions.
- Develop deployment and issue-resolution documentation and contribute to internal knowledge bases and standardization efforts.
- Travel to customer sites as needed, typically averaging approximately 50% travel.
- Provide feedback on recurring issues and opportunities for process or product improvement.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
- At least 3 years of related experience with software products for data centers.
- Experience deploying, configuring, and troubleshooting software in customer-facing environments.
- Working knowledge of DCIM tools such as Data Center Expert, IT Advisor, and NetBotz, or similar enterprise monitoring platforms.
- Experience with networking fundamentals, Modbus, SNMP, and Microsoft Office.
- Experience with system integrations and APIs is a strong plus.
- Strong communication, customer engagement, independent problem-solving, collaboration, adaptability, and organizational skills.
- Must be authorized to work full-time in the United States on an ongoing basis and able to travel.
Benefits
- Medical, dental, vision, basic life insurance, Benefit Bucks, flexible work arrangements, paid family leave, well-being programs, 12 holidays, and 15 days of paid time off.
- Base salary and incentive programs, company share ownership, and a 401(k) with match.
- Professional development through performance discussions, global opportunities, the Schneider Career Hub, Coursera, and other learning platforms.
- Inclusive and collaborative workplace with recognition programs, volunteer leave, Schneider Electric Foundation initiatives, youth education programs, and military leave benefits.
- Full-time U.S.-based position with approximately 50% travel and occasional higher travel depending on project needs.
Categories
Solutions Engineering
About Schneider Electric
Schneider Electric builds electrical distribution equipment, industrial automation systems, and energy-management software and services for buildings, data centers, factories, and utilities. Founded in 1836 and headquartered in Rueil-Malmaison, France, it is a public company listed on Euronext Paris. The company sells globally through direct and partner channels in 100+ countries, with offerings such as switchgear, circuit protection, building management, microgrids, and the EcoStruxure software suite.