4 days ago
Remote, United StatesStaff+
Base Salary
$185k - $195k/yr
Responsibilities
- Run discovery and solution design for deployments and integration strategy in partnership with Client Engagement Managers.
- Embed during initial deployments, major expansions, and FDT opportunities.
- Own the technical narrative and increasingly manage the technical relationship for carrier accounts.
- Write defect tickets with reproduction steps, sample payloads, and expected versus observed behavior.
- Review API payloads for mistranslations and data loss, and run smoke tests before changes ship.
- Maintain versioned workflow documentation and field-level mapping specifications.
- Monitor account health using production data and SQL to track capture rates and flag anomalies.
- Manage internal incidents across carrier accounts and escalate critical information to the Client Engagement team.
Requirements
- 5 to 10 years of experience in a technical, analytical, or client-facing role such as solutions engineering, technical account management, or implementation consulting, ideally at a SaaS company.
- Comfort with SQL, JSON, APIs, payload analysis, queries, and relational data models.
- Strong attention to detail and clear written communication for defect tickets and documentation.
- Some exposure to AI or machine-learning-powered products and the ability to explain AI features to carriers.
- Proactive, low-ego builder mindset with motivation to grow and take on additional ownership.
- P&C insurance or insurtech experience is preferred but not required.
Benefits
- Competitive salary and equity packages.
- Platinum medical, dental, and vision coverage.
- Free life insurance, including long-term and short-term disability coverage.
- Unlimited PTO and paid holidays.
- Maternity and paternity leave.
- Assured contributes 3% of income to a 401(k) even without an employee contribution.
- Remote work with lunch twice weekly, a monthly phone stipend, and other home-office perks.
- Health FSAs and HSAs.
- Team events and offsites; the company is remote but regularly gathers in person.
Tech Stack
Categories
Solutions Engineering
About Assured
Assured builds an AI-driven claims intelligence platform used by insurers to ingest, evaluate, and process claims. Its products include self-service claim filing, data enrichment, fraud detection, and ML-guided decisioning, delivered as enterprise software to large carriers. Founded in 2019 and headquartered in Palo Alto, the privately held company focuses on improving insurers’ claims operations and analytics.