17 days ago
Base Salary
$305k - $315k/yr
Responsibilities
- Own the end-to-end technical pre-sales process for strategic enterprise customers, including scoping use cases, articulating business value, designing and demonstrating Sierra’s platform, and leading technical and architecture reviews.
- Coordinate contributions from Agent Development, Product, Security, Legal, and Sierra leadership throughout the sales process.
- Support strategic deals with customers and deal sizes of $1M or more, and build relationships with C-suite executives and technical leaders.
- Stay engaged after the sale through Agent Development handoff, launch, account expansion, and customer roadmap definition.
- Mentor Sales Engineers, set standards for demos and pilots, and write playbooks for strategic deals and go-to-market processes.
- Share account insights with Product leadership and inform the product roadmap.
Requirements
- 7+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales.
- Experience leading sales processes with strategic customers and consistently handling deal sizes of $1M or more.
- Experience building demos, presenting to customers, and working with customers or clients in a go-to-market function.
- Strong relationship-building experience with C-suite executives, prospect stakeholders, technical leaders, enterprise architects, engineering leaders, and security teams.
- Experience leading architecture, integration, and security discussions.
- Ability to use AI tools in discovery preparation, solution design, demo and prototype building, and technical proposal development while ensuring customer-facing accuracy.
- Experience growing accounts beyond the initial sale and defining customer roadmaps to facilitate expansion.
- Bachelor’s degree or above, preferably in Computer Science or a related field, or equivalent professional experience.
- Experience translating code, technical logic, and user requirements into product and engineering requirements is preferred.
- Experience selling a technical AI product is preferred.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and families.
- Life insurance, disability benefits, and a retirement plan dependent on country of employment.
- Parental leave and fertility and family-building benefits through Carrot.
- Lunch, snacks, and coffee provided.
- Discretionary benefit stipend.
- Free alphorn lessons.
- Equity plan participation for eligible full-time employees, subject to applicable plans and policies.
- Primarily in-person work based in San Francisco, with offices across North America, Europe, and Asia; benefits may vary by region.
Categories
Solutions Engineering
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.