5 days ago
Base Salary
$143k - $304k/yr
Responsibilities
- Embed with strategic enterprise customers to investigate Windows performance, reliability, boot, sign-in, battery, application responsiveness, resource utilization, and device health issues.
- Use telemetry, traces, logs, dumps, diagnostics, and customer evidence to identify bottlenecks, failures, regressions, and systemic issues.
- Design, prototype, script, implement, and validate technical resolutions, diagnostic tools, configuration changes, and device-management improvements in customer environments.
- Partner with Windows product engineering teams on complex cross-product issues, product fixes, supportability changes, and telemetry enhancements.
- Convert successful customer approaches into reusable diagnostics, troubleshooting methodologies, automation, telemetry insights, and engineering recommendations.
- Communicate technical findings, risks, tradeoffs, decisions, progress, and measurable outcomes to customers, field teams, product engineers, IT leaders, and executives.
Requirements
- Bachelor’s degree in Computer Science or a related technical field and 6+ years of technical engineering experience with coding, or equivalent experience.
- Coding experience in languages including C, C++, C#, Java, JavaScript, or Python.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check.
- Experience working directly with enterprise customers to diagnose complex technical environments, identify root causes, and implement or validate solutions.
- Experience diagnosing Windows performance, reliability, startup, sign-in, battery, resource utilization, application responsiveness, or device health issues.
- Experience with Windows Performance Analyzer, WPR, ProcMon, ETW tracing, Event Viewer, crash dumps, hang dumps, Reliability Monitor, or similar diagnostic technologies.
- Experience building automation, diagnostic tooling, scripts, prototypes, or technical investigations.
- Ability to synthesize information, identify systemic patterns and root causes, translate findings into practical solutions, and communicate recommendations to technical and executive audiences.
- Broad understanding of Windows, Intune, and Security deployments and experience collaborating across customer, field, support, and product engineering teams.
- Experience with Microsoft Consulting Services, Industry Solutions, Customer Success, FastTrack, or a comparable enterprise technology consulting organization.
Benefits
- The typical U.S. base pay range is USD $142,800–$274,800 per year, with a separate range for specified San Francisco Bay Area and New York City metropolitan area locations.
- Certain roles may be eligible for benefits and other compensation.
- The position is open for a minimum of 5 days, with applications accepted on an ongoing basis until filled.
- The role requires passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
Tech Stack
Categories
Forward DeployedSolutions Engineering
About Microsoft
Microsoft develops operating systems, productivity software, cloud services, developer tools, and consumer devices for individuals, enterprises, and governments. Its main products include Windows, Microsoft 365, Azure, Visual Studio/GitHub, Xbox, and LinkedIn; revenue comes from software subscriptions and licenses, cloud consumption, hardware sales, and advertising. Founded in 1975 and headquartered in Redmond, Washington, Microsoft is a public company traded on Nasdaq.