3 months ago
Base Salary
$200k - $400k/yr
Responsibilities
- Design and build AI agents that manage complex customer interactions and drive customer retention.
- Own agent development and delivery from initial implementation through continuous iteration.
- Identify cross-customer trends that inform the evolution of Decagon’s agent-building platform and research efforts.
- Experiment with and evaluate the latest text and voice models.
- Integrate models at scale for large enterprise customers.
- Collaborate directly with customer leaders and solve user needs with scalable, reliable solutions.
Requirements
- 8+ years of industry experience in software engineering.
- Proficiency with Python, TypeScript, and asynchronous programming.
- Ability to investigate system failures across deep technology stacks using appropriate tools.
- Prior experience working with multimodal models is preferred.
Benefits
- In-office work arrangement.
- Take-what-you-need vacation policy; UK employees receive 25 days of statutory leave.
- Medical, dental, and vision benefits for employees and families.
- Life insurance and disability benefits.
- Retirement plan, such as a 401(k) or pension.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Daily lunches and snacks in the office.
Tech Stack
Categories
About Decagon
Decagon builds an enterprise conversational AI platform that deploys customer-support agents across voice, chat, email, SMS, and other channels. It sells to large brands via enterprise subscriptions and services, helping automate and personalize support workflows. Founded in 2023 and headquartered in San Francisco, Decagon’s customers include Avis Budget Group, Chime, Oura Health, and 1-800-Flowers.