Solutions Architect
Chainalysis2 months ago
United Kingdom (city not specified)Senior
Responsibilities
- Partner with Sales as the technical lead for discovery, demonstrations, proofs of value, solution development, and technical wins.
- Design customer-specific Chainalysis product deployment and integration solutions and advise on architecture and code implementation challenges.
- Own the post-sale customer experience by configuring, deploying, tuning, and integrating products directly with customer teams.
- Drive onboarding, adoption, product-health monitoring, rule and alert tuning, and measurable customer value.
- Map customer workflows to investigations, compliance, security, and data-analysis capabilities across the product suite.
- Use Chainalysis tooling to trace, attribute, and analyze activity and integrate it into customer compliance and risk workflows.
- Resolve technical, compliance, analytical, and operational customer questions and manage time-sensitive escalations.
- Translate field requirements and data gaps to Product and Engineering teams.
- Act as a trusted technical advisor while identifying business opportunities and expanding private-sector customer relationships.
Requirements
- Experience working in or directly with banks, cryptocurrency exchanges, payment processors, or blockchain developers.
- Practical understanding of compliance, investigative, fraud, risk, or security workflows.
- Technical generalist background with comfort in REST API integrations and SQL data structures.
- Experience with enterprise SaaS account or customer management, including renewals, expansion, and sales partnership.
- Ability to communicate clearly with technical and executive audiences.
- Curiosity, fast learning, motivation to solve difficult customer problems, and a collaborative approach.
- Fluency in English.
- Preferred: financial compliance and anti-money laundering experience; Python, REST API, and SQL database proficiency; hands-on AI tooling; and experience handling sensitive data and proprietary methods.
About Chainalysis
Chainalysis builds blockchain data and analytics software used by law enforcement, regulators, crypto businesses, and financial institutions to investigate transactions and manage compliance risk. Its products include investigation tools and transaction monitoring offered via subscriptions and professional services. Founded in 2014 and headquartered in New York City, the privately held company serves global markets across cryptocurrencies and traditional finance.