Salesforce Service Cloud developer
TechBiz Global GmbH4 days ago
Remote, WorldwideMid Level
Responsibilities
- Lead the design, configuration, and deployment of Salesforce Service Cloud and Agentforce solutions.
- Analyze customer service processes and recommend Salesforce-based improvements for workflows, case management, and automation.
- Integrate Salesforce with enterprise systems using REST/SOAP APIs, middleware, and data migration approaches.
- Gather requirements and deliver solutions in collaboration with business stakeholders, IT teams, and third-party vendors.
- Create and maintain technical documentation, process flows, and user guides.
- Provide technical leadership and best practices for customer service solution design.
- Conduct user training and support change management activities.
- Monitor system performance, troubleshoot issues, implement enhancements, and support compliance with data security, privacy, and regulatory requirements.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Business, or a related field.
- At least 3 years of hands-on experience implementing and configuring Salesforce Service Cloud.
- Expertise designing customer service processes and workflows within Salesforce.
- Experience setting up and optimizing Agentforce or Salesforce Agent Console.
- Strong knowledge of systems integration, REST/SOAP APIs, middleware, and data migration.
- Salesforce Administrator and/or Service Cloud Consultant certification.
- Strong communication, stakeholder management, documentation, and cross-functional collaboration skills.
- Preferred: industry experience in financial services, retail, telecommunications, or healthcare.
- Preferred: familiarity with Salesforce Omni-Channel, Live Agent, Knowledge Management, MuleSoft, Dell Boomi, or Informatica.
- Preferred: additional Salesforce certifications, customer journey mapping and CX design experience, and exposure to Einstein Bots or predictive analytics.
Tech Stack
InformaticaSOAP
Categories
About TechBiz Global GmbH
TechBiz Global GmbH provides IT recruitment, outstaffing, and custom software development for startups and enterprises, plus consulting around product building and scaling. The privately held company is headquartered in Berlin and was founded in 2021. It staffs engineering roles for clients and delivers outsourced development teams, supporting engagements across multiple countries.