3 months ago
Sydney, Australia +4 moreMid Level / Senior
H1B Sponsor
Responsibilities
- Serve as the primary technical point of contact for customers during trials and ongoing use.
- Troubleshoot and resolve complex issues with build systems and integrations.
- Help customers optimize their use of EngFlow’s products.
- Partner with Engineering to track product bugs and feature feedback.
- Create and maintain documentation to improve support and empower developers.
- Engage with the community via forums and conferences, representing EngFlow.
- Contribute to operational excellence through metrics and tooling improvements.
Requirements
- 3+ years of experience in software development or technical support roles.
- Strong understanding of developer workflows and build systems, with experience in Bazel or Buck/Buck2 preferred.
- Proficiency in at least one programming language such as Go, C++, Java, Python, Rust, or JavaScript.
- Experience in a Linux/Unix environment and familiarity with Docker, Terraform, or Kubernetes.
- Familiarity with at least one cloud provider like AWS, GCP, Azure, or OpenShift.
- Excellent communication skills for explaining complex technical concepts.
- Customer-centric mindset with a passion for problem-solving.
Benefits
- Comprehensive medical, dental, and vision benefits.
- 401k/pension and parental leave.
- Generous vacation policy.
- Fully remote work with team meetups at exciting destinations.
- Fun team events such as tastings and games.