4 hours ago
São Paulo, Brazil +3 moreStaff+
Responsibilities
- Design the orchestration model for composing, routing, scheduling, handing off, and operating AI agents across product surfaces and services.
- Create and evolve production agents for People workflows, including tools, contracts, identity, scope, failure modes, and regeneration strategies.
- Establish engineering quality standards covering evaluations, testing, observability, cost and latency controls, privacy, authorization, versioning, CI gates, and incident readiness.
- Build reliable infrastructure to process data from internal platforms including Slack, Google Docs, and Confluence.
- Define architecture, review, skills, and contract standards for engineers and coding agents.
- Partner with Product, People, Data, Security, Compliance, and platform teams on technical and business decisions.
- Mentor engineers and raise the technical bar across a growing cross-functional team.
- Support safe adoption of AI-powered products across Nubank.
Requirements
- Proven Staff-level technical leadership delivering complex production software systems.
- Hands-on experience with production agent or LLM systems, including orchestration, tool use, structured outputs, and real-world failure modes.
- Strong backend and systems engineering experience across multiple services, contracts, authentication, authorization, and data flows.
- Experience with evaluations, testing, monitoring, incident response, and continuous improvement.
- Experience designing systems involving sensitive data, privacy constraints, and human-in-the-loop product decisions.
- Ability to work through ambiguity, make architectural trade-offs, and influence senior stakeholders.
- Strong written and verbal communication skills in English.
- Willingness to work in a hybrid model from an approved Nubank office location.
- Experience with People, HR, talent, performance, or learning products is preferred.
- Experience building AI systems in regulated or privacy-sensitive environments is preferred.
- Familiarity with agent evaluation frameworks, prompt and context management, tool contracts, or multi-agent architectures is preferred.
- Experience working across international teams and multiple time zones is preferred.
Benefits
- Health insurance, life insurance, extended maternity and paternity leaves, vacations, work-from-home allowance, and potential equity earnings at Nu.
- Access to Nucleo learning courses, NuLanguage language learning, and NuCare mental health and wellness assistance.
- Hybrid work model requiring office attendance 2–3 times per week.
- Role may be based in an approved Nubank hub in Brazil, the United States, or Canada; the specific office location is confirmed during the process.
- Benefits vary by country and local regulations, with eligibility details shared during the process.
Categories
About Nubank
Nubank is a digital banking platform for consumers and small businesses in Latin America, offering a no-fee credit card, accounts, payments, lending, and investments through Nu Asset Management. It monetizes via interchange, interest, and product fees within its app-based ecosystem. Founded in 2013 and headquartered in São Paulo, it serves over 100 million customers across Brazil, Mexico, and Colombia and is listed on the NYSE (ticker: NU).