2 months ago
Remote, WorldwideMid Level / Senior
Base Salary
$80k - $100k/yr
Responsibilities
- Act as the first line of support for technical issues raised via support tickets and Slack channels.
- Work directly with customers to integrate Northbeam into their ecommerce and analytics infrastructure.
- Diagnose and resolve technical issues by analyzing customer implementations.
- Own data quality issues end-to-end, partnering with internal teams to address flagged issues.
- Escalate complex issues to Engineering with clear context and reproduction details.
- Continuously improve external-facing documentation for smoother onboarding.
Requirements
- Bachelor's Degree or similar experience preferred, but not required.
- 2+ years of software engineering or support engineering experience.
- Proficient in writing and editing SQL queries.
- Basic knowledge of JavaScript and HTML.
- Experience working directly with customers in a technical or support capacity.
- Strong ability to translate technical concepts into clear documentation.
Benefits
- Equity package and comprehensive healthcare benefits (medical, dental, and vision).
- 401(k) plan with company contributions.
- Flexible PTO policy and 12 company-paid holidays.
- 12 weeks of paid parental leave.
- $500 work-from-home stipend to support your remote setup.
Tech Stack
Categories
BackendData Engineering