Site Reliability Engineer (MTS) GovCloud 24x7
Salesforce2 days ago
Base Salary
$117k - $177k/yr
Responsibilities
- Maintain reliability, performance, and foundational infrastructure health for customer-facing GovCloud services.
- Lead Sev0/Sev1 incident response and participate in post-incident reviews and root cause analyses.
- Implement preventative solutions with Global Solutions teams and automate detection and remediation of recurring production issues.
- Ensure Site Reliability Engineering activities align with compliance, security, and operational standards.
- Improve engineering workflows, reduce operational toil, and support continuous learning and professional growth.
- Participate in a rotating 24/7 support schedule, including night shifts and on-call rotations.
Requirements
- U.S. citizenship without dual citizenship, operation on U.S. soil, and eligibility to complete a federal Minimum Background Investigation for a Moderate Public Trust position or other required clearances.
- A related technical degree.
- Experience with enterprise-scale internet service operations or systems engineering.
- Expertise with TCP/IP technologies, networking protocols, or network programming.
- Command-line and administration expertise with Unix variants such as Linux, Solaris, or BSD, including Red Hat Enterprise Linux and Solaris.
- Knowledge of security monitoring systems and infrastructure administration.
- Familiarity with incident management principles and IT service operation frameworks.
- Experience provisioning, operating, and running AWS/C2S infrastructure and systems.
- Proficiency in scripting or programming languages such as Python or Go.
- Ability to support a 24/7 high-availability environment, including shift and on-call rotations.
- Preferred experience with Chef, Puppet, automated deployment, Jenkins, Bamboo, Spinnaker, monitoring and alerting systems, Java applications, AWS CLI/SDKs, Kubernetes, resilience engineering, Agile, DevOps, and AI-assisted development tools.
- Preferred Linux+, Red Hat, or AWS certifications and advanced prompt engineering skills.
Benefits
- Salesforce benefits include time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- The role includes rotating 24/7 shift work with night shifts, on-call rotations, and shift-differential compensation.
- The position requires U.S. citizenship, operation on U.S. soil, government background screening, and applicable fingerprint-based security screening.
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.