DWS Client Integration Architect

3 months ago

Bengaluru, India or Hyderābād, IndiaSenior

Responsibilities

Define end-to-end integration architectures for Device Subscription Services and Device-as-a-Service within client environments.
Map client systems and processes to DSS and DaaS workflows across procurement, provisioning, asset management, support, billing, and disposal.
Design APIs, data flows, system interfaces, integration patterns, data models, and synchronization approaches.
Assess client IT landscapes, identify gaps, and define required process, policy, governance, compliance, and security changes.
Support solutioning, deal phases, effort estimation, implementation, delivery, integration readiness, and go-live validation.
Create reusable integration blueprints, reference architectures, interface specifications, runbooks, workflows, and operational procedures.
Facilitate client workshops and serve as the primary integration interface among clients, Unisys teams, OEMs, suppliers, and ecosystem partners.
Identify and mitigate integration risks and define data governance, ownership, quality controls, SLAs, KPIs, and operational metrics.
Drive continuous improvement through automation, API standardization, platform consolidation, and lessons learned.
Contribute to DSS playbooks, integration guides, sales enablement, pre-sales, business development, and integration strategy.

5–10 years of experience in IT architecture, system integration, or enterprise solutions.
Strong experience with ITSM, asset management, and enterprise platforms such as ServiceNow, BMC Helix, and SAP.
Proven experience designing and implementing system integrations and data flows.
Experience with device lifecycle or managed workplace services is preferred.
Understanding of ITIL processes, especially Service Design, Service Transition, and Service Integration.
Experience creating high-level design and low-level design documents and workflows.
Strong understanding of APIs, middleware, integration technologies, data models, data mapping, synchronization, and workflow orchestration.
Ability to design scalable and repeatable integration architectures and familiarity with automation, digital experience, and analytics platforms.
Strong client-facing, workshop facilitation, documentation, presentation, executive engagement, and business communication skills.
Structured, detail-oriented, pragmatic, collaborative, self-driven, and able to influence without direct authority in global distributed teams.

10,000+ employees