Software Support Engineer - Europe
Sungrow Power Supply Co., Ltd.6 months ago
Munich, GermanyMid Level
Responsibilities
- Provide remote and on-site technical support to resolve client product issues.
- Train and mentor field technical service engineers.
- Draft technical disclosures, operating instructions, and experience-sharing materials.
- Coordinate with R&D, PQA, and SQE to resolve major product failures and recurring issues.
- Analyze client service cases to improve product serviceability requirements and prepare reports.
- Conduct GFM field testing and reviews with HQ R&D, model simulation groups, and third-party EMS providers.
- Use SQL and Python for large-scale data analysis supporting troubleshooting and product optimization.
- Support commissioning and deployment of industrial energy storage systems.
Requirements
- Strong knowledge of electrical engineering and power systems.
- Familiarity with EU grid codes or TSO standards and experience with grid-connection commissioning.
- Experience with ESS grid modeling.
- Experience in software development, including development and model simulation.
- Background in knowledge-base development or AI development.
- Strong communication, teamwork, interpersonal, execution, and problem-solving skills.
- Solid engineering fundamentals with a focus on firmware and software-enabled systems.
- Ability to lead and collaborate across teams.
- Willingness and ability to travel for commissioning and deployment support.
Benefits
- Work on challenging software and sustainable-energy projects with opportunities for professional growth.
- Collaborate with a dedicated team focused on technical excellence and customer satisfaction.
- Role includes remote and on-site client support and travel.
About Sungrow Power Supply Co., Ltd.
Sungrow Power Supply Co., Ltd. designs and manufactures solar PV inverters and battery energy‑storage systems for utility, commercial, and residential projects, along with related software and services. Founded in 1997 and headquartered in Hefei, China, it operates globally and is listed on the Shenzhen Stock Exchange. Customers include solar developers, EPCs, and utilities deploying grid‑connected PV and storage plants in more than 100 countries.