Software Support Engineer - Europe
Sungrow Power Supply Co., Ltd.5 months ago
Munich, GermanyMid Level
Responsibilities
- Provide remote and on-site technical support to resolve client product issues.
- Train and mentor field technical service engineers.
- Draft technical disclosures, operating instructions, and experience-sharing materials.
- Coordinate with R&D, PQA, and SQE to resolve major product failures and recurring issues.
- Analyze client service cases to improve product serviceability requirements and prepare reports.
- Conduct GFM field testing and reviews with HQ R&D, model simulation groups, and third-party EMS providers.
- Use SQL and Python for large-scale data analysis supporting troubleshooting and product optimization.
- Support commissioning and deployment of industrial energy storage systems.
Requirements
- Strong knowledge of electrical engineering and power systems.
- Familiarity with EU grid codes or TSO standards and experience with grid-connection commissioning.
- Experience with ESS grid modeling.
- Experience in software development, including development and model simulation.
- Background in knowledge-base development or AI development.
- Strong communication, teamwork, interpersonal, execution, and problem-solving skills.
- Solid engineering fundamentals with a focus on firmware and software-enabled systems.
- Ability to lead and collaborate across teams.
- Willingness and ability to travel for commissioning and deployment support.
Benefits
- Work on challenging software and sustainable-energy projects with opportunities for professional growth.
- Collaborate with a dedicated team focused on technical excellence and customer satisfaction.
- Role includes remote and on-site client support and travel.