Forward Deployed Engineer (FDE)

11 months ago

H1B Sponsor

Responsibilities

Own post-sale onboarding end-to-end and help users realize value from their first interaction.
Serve as a trusted technical advisor by mapping customer workflows to Rox.
Deliver demos, trainings, and live solutioning sessions remotely and in person.
Run integration and scoping sessions with GTM and RevOps teams for high-impact proofs of concept.
Capture customer feedback and use cases to inform product roadmaps and strategic direction.
Collaborate with sales, product, and engineering to create documentation, playbooks, and enablement content.
Drive user activation and expansion through compelling value narratives.

At least 1 year of experience in B2B SaaS supporting technical customer relationships in a pre-sale or post-sale capacity.
Experience with SQL and at least one scripting language for working with large datasets.
Familiarity with GTM methodologies such as MEDDIC, SPIN, or SPICED.
Strong communication skills and comfort presenting to technical and business stakeholders.
Ability to work across onboarding, sales engineering, and customer success in a hybrid role.
Strong execution mindset and ability to work with urgency in a fast-paced environment.
Interest in scaling work through process, tooling, and collaboration.
Must be located in or willing to relocate to San Francisco.

51-200 employees

Rox helps businesses secure and grow revenue.