Lead Engineer, AI Development Experience
TicketmasterResponsibilities
- Design and build APIs, SDKs, CLI tools, workflows, and foundational platforms for AI agents, applications, automations, and developer experiences.
- Establish production-grade reliability, observability, security, and operational excellence standards for AI implementations.
- Coach and lead cross-functional teams implementing AI-augmented processes and workflows.
- Create documentation, best practices, and enablement materials for technical and non-technical users.
- Build measurement frameworks and feedback loops to track AI adoption, effectiveness, and ROI.
- Collaborate with Architecture, Data Engineering, Security, and other engineering teams on AI tooling deployments and maintenance.
- Evaluate third-party vendors and partnership opportunities.
- Work across global time zones and support multiple concurrent initiatives.
Requirements
- 8+ years of engineering experience architecting and building scalable platforms, CLIs, SDKs, APIs, and developer tools.
- 2+ years of hands-on experience building generative AI tooling, including LLM APIs, prompt engineering, agent frameworks, and AI orchestration platforms.
- Principal-level engineering judgment and the ability to balance innovation, pragmatism, and production requirements.
- Deep data engineering and architecture knowledge, including RDBMS, Spark or Flink, Kafka, Lucene or Elasticsearch, and Data Mesh implementations.
- Experience with Databricks, including observability, monitoring, security, and reliability engineering for workflows and persistent data.
- Strong documentation, written and oral communication, cross-functional facilitation, technical coaching, and enablement skills.
- Experience with full-stack engineering, Data Engineering, BI, or analysis is a plus.
- Experience using JIRA or other agile work management tools is expected.
- Passion for live music and events is a plus.
Benefits
- Medical, vision, dental, and mental health benefits with healthcare concierge access and FSA or HSA options.
- Free concert tickets and generous paid time off, including holidays, sick time, and personal days.
- 401(k) program with company match and a stock reimbursement program.
- New-parent programs, caregiver leave, baby bonuses, and fertility, adoption, foster, and surrogacy support.
- Career development programs, tuition reimbursement, and student loan repayment.
- Volunteer time off and crowdfunding match.
- The role is indicated as remote in the posting and requires collaboration across global time zones.
Tech Stack
Categories
About Ticketmaster
Ticketmaster gives millions of fans – worldwide – fair and easy access to the biggest and best in live entertainment. Driven by innovation, unparalleled scalability, and unmatched support, we are the definitive leader in professional ticketing solutions. Over 12,000 artists, teams, and venues around the world trust us to power their amazing performances daily — with more than 500 million tickets sold each year. We are a diverse team of 6,500+ global employees and a proud division of Live Nation Entertainment (NYSE: LYV), the world’s leading live entertainment company and an organization certified as a Great Place to Work®. Everything we do starts with our passion to dream, design, and deliver the unforgettable experience of live. Because we’re fans too — and live only happens once.