2 months ago
Remote, United States +3 moreMid Level
Responsibilities
- Own a book of enterprise accounts end to end, including onboarding, adoption, renewal assistance, and expansion.
- Serve as the primary technical and strategic contact through implementation kickoffs, working sessions, QBRs, and escalations.
- Act as the product subject matter expert, answer product questions, and debug customer issues.
- Review OAS files, configure CI/CD syncing through the ReadMe CLI or API, troubleshoot custom JavaScript/CSS and authentication setups, and prototype solutions.
- Use AI tools to draft implementation plans, analyze account health, summarize requests, prototype scripts, and automate repetitive work.
- Identify expansion opportunities and partner with Sales to close them.
- Advocate for customers and provide structured product and bug feedback to Product and Engineering.
Requirements
- Strong communication, organization, collaboration, and ability to manage multiple projects.
- Ability to read an OpenAPI specification and work with customer HTML, CSS, and JavaScript.
- Understanding of SSO and authentication flows.
- Comfort using Git and command-line tools.
- Ability to independently investigate technical problems and determine when to involve Engineering or Solutions Architects.
- Experience creating AI prompts, workflows, or small automations that improve work processes.
- Ability to manage customer relationships and become a deep product expert.
Benefits
- Unlimited PTO with a three-week minimum.
- Fully covered medical, dental, and vision insurance for employees and dependents.
- One Medical membership.
- Wellness stipend for therapy of up to $350 per month for up to six months.
- Wellness stipend of up to $150 per month.
- One-to-one donation matching of up to $1,000 per year.
- Twelve weeks of paid parental leave after birth or adoption.
- Work-from-home office stipend of $500.
- Offsite retreats.
- US-remote, hybrid, or in-person work options in San Francisco, New York, or Columbus.
Tech Stack
Categories
Forward Deployed
About ReadMe
ReadMe offers a SaaS platform for interactive developer hubs that combine API reference, guides, changelogs, community, and usage analytics. It converts OpenAPI specs into a live API explorer with testing, keys, and docs workflows, sold on subscription to product and platform teams with enterprise security and controls. Founded in 2015 and headquartered in San Francisco, it is privately held and used by companies such as NVIDIA, Walmart, Roku, Gusto, Samsara, and PagerDuty.