16 hours ago
Austin, TX, USA +2 moreSenior
Base Salary
$250 - $250k/yr
Responsibilities
- Run technical pre-sales activities with account executives, including discovery, architecture, demos, whiteboard sessions, executive briefings, and security reviews.
- Build integrations with identity providers, ITSM and ticketing systems, MDM, HRIS, cloud environments, and SaaS applications.
- Translate customer environments and goals into scoped value-based use cases and pilot success criteria.
- Advise enterprise buyers on security, access controls, approval workflows, least privilege, just-in-time access, audit logging, and compliance.
- Execute technically complete handoffs to Deployment at pilot kickoff.
- Create foundational solutions engineering assets including demo environments, reference architectures, evaluation frameworks, technical FAQs, and competitive positioning.
- Relay customer objections and product gaps to product and engineering teams and help drive solutions.
Requirements
- 5–7+ years of experience in solutions architecture, sales engineering, or a comparable technical pre-sales role at a high-growth B2B software or infrastructure company.
- Demonstrated success selling technical products to senior IT and security buyers, including CIOs, Heads of IT, and security leaders.
- Ability to lead architecture reviews, debug integrations live, and answer detailed security questions.
- Working fluency with identity providers, SCIM, ITSM and ticketing, SaaS administration, APIs, and organizational access provisioning and revocation.
- Strong communication and storytelling skills for both technical and executive audiences.
- Builder mindset, high ownership, comfort with ambiguity, and motivation to create scalable team systems.
- Experience with ITSM, IGA, access management, security, or AI automation products is preferred.
Benefits
- Opportunity to shape the success of Serval's product and company.
- Build a new AI product offering with support from an experienced team and investors.
- Join a culture emphasizing innovation, ownership, accountability, and fun.
Categories
Solutions Engineering
About Serval
Serval builds an AI-native ITSM and automation platform that unifies help desk, access management, and workflow orchestration for enterprises. Its agent-based software turns natural-language requests into end-to-end actions across systems, spanning IT, HR, Finance, Security, Legal, and Engineering; sold as a cloud platform. Founded in 2024 and headquartered in San Francisco, it is privately held and used by organizations such as Fox, Notion, Vercel, Perplexity, and Brex.