20 days ago
Madrid, SpainSenior
Responsibilities
- Provide technical and thought leadership on ServiceNow platform design, integration architecture, and technology strategy.
- Lead and mentor developers and architects across multiple technical and business disciplines.
- Design, document, and communicate integration approaches for architectural components.
- Research and propose solution alternatives addressing client business needs across service lines.
- Educate clients, negotiate appropriate technical solutions, and deliver a positive client experience.
- Act as the final escalation point for technical decisions within a programme.
- Ensure solution artefacts, configured components, and interactions meet quality standards.
- Support opportunity scoping and develop tools and techniques for efficient delivery.
- Build high-performing delivery teams and provide technical coaching and oversight.
- Define hiring evaluation processes, identify emerging skill needs, create training plans, and align resource requirements with HR.
Requirements
- 5+ years of hands-on experience with the ServiceNow platform.
- 5+ years of experience in general consulting, service management, or software development; exceptional candidates with less experience may be considered.
- 3+ years of experience in sales operations, order management, or revenue operations.
- Experience with commercial or telecommunications-adjacent business processes is a plus.
- ServiceNow Certified System Administrator, ServiceNow CIS-Sales and Order Management, CIS-ITSM, and two additional ServiceNow CIS certifications are required.
- ServiceNow Certified Technical Architect or Certified Master Architect certification is desired.
- Degree or equivalent in Computer Science or Information Technology; a postgraduate software-related degree is a plus.
- Hands-on ServiceNow SOM experience covering product catalog, pricing, quoting, and order lifecycle management.
- Experience implementing Configure, Price, Quote processes in ServiceNow.
- Experience integrating CRM platforms such as Salesforce and ERP systems.
- Development experience with JavaScript, HTML, CSS, JavaScript frameworks, and integrations.
- Knowledge of software development lifecycle management and ITIL; ITIL Foundation is preferred.
- Strong analytical, problem-solving, interpersonal, active listening, and attention-to-detail skills.
- Professional English proficiency at B2 or above is required; Spanish or Portuguese proficiency at B2 or above is valuable.
Benefits
- Fully remote work from Spain or Portugal with no relocation or commute.
- Permanent contract.
- Restaurant tickets for every working day.
- Flexible benefits including Gympass and nursery tickets through a flexible remuneration scheme.
- Referral bonus.
- Competitive salary and bonuses.
- Access to learning platforms, international collaboration, and a clear career path.
Tech Stack
Categories
Solutions Engineering
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value. We build full-stack AI solutions powered by deep industry, process and engineering expertise — embedding an organization's unique context into technology systems that amplify human potential and drive tangible outcomes. From strategy to deployment, we help global enterprises move from AI ambition to AI impact and stay ahead in a fast-changing world. See how at cognizant.ai | Follow us @cognizant