Responsibilities
- Triage and diagnose incidents related to storefront availability and order flows.
- Monitor site performance and raise alerts on anomalies within SLA windows.
- Investigate issues linked to payment service provider integrations.
- Perform first-level analysis on integration flows with various systems.
- Reproduce defects and prepare escalation packages for L3 support.
- Support content and merchandising activities during incidents.
- Track scheduled batch jobs and coordinate re-runs with operations teams.
- Provide heightened monitoring support during peak trading periods.
- Maintain knowledge base articles documenting known errors and resolutions.
- Collaborate on shared customer journeys with Core and Marketing Cloud support.
Requirements
- Working knowledge of Salesforce B2C Commerce Cloud architecture and APIs.
- Solid understanding of core eCommerce concepts like catalog and order management.
- Experience with Business Manager administration and log analysis.
- Familiarity with ITSM tools within an SLA-driven incident management model.
- Basic exposure to JavaScript/Node.js concepts for log diagnosis.
- Understanding of payment gateway and fraud-prevention integrations.
- Strong analytical mindset and attention to detail in a high-traffic environment.
- Good written and spoken English.
Benefits
- Flexibility with remote and hybrid work options.
- Career advancement opportunities with international mobility.
- Access to cutting-edge tools, training, and industry experts.
Tech Stack
Categories
About Valtech
Valtech is the experience innovation company. We orchestrate AI around the experience to unlock trapped enterprise value. In a world where ‘the best’ race toward ‘best practices’, we help enterprises break through and leap ahead, combining data, AI, creativity and technology to achieve true experience innovation. Solutions designed to achieve the exceptional: Experience elevation Commerce acceleration Enterprise transformation Data & AI evolution Marketing creativity & performance We work with global enterprises across retail, financial services, manufacturing and distribution, mobility, health, luxury and travel, serving clients who need a consolidated partner, not another vendor. Led by Olivier Padiou, CEO, Valtech is a network of 6,000+ people in 80+ offices across 25+ countries, including the US, UK, France, Germany, India, Canada, Brazil and Singapore. We exist to create a better way to experience the world.