about 4 hours ago
Bengaluru, IndiaMid Level
H1B Sponsor
Responsibilities
- Triage and diagnose incidents related to storefront availability and order flows.
- Monitor site performance and raise alerts on anomalies within SLA windows.
- Investigate issues linked to payment service provider integrations.
- Perform first-level analysis on integration flows with various systems.
- Reproduce defects and prepare escalation packages for L3 support.
- Support content and merchandising activities during incidents.
- Track scheduled batch jobs and coordinate re-runs with operations teams.
- Provide heightened monitoring support during peak trading periods.
- Maintain knowledge base articles documenting known errors and resolutions.
- Collaborate on shared customer journeys with Core and Marketing Cloud support.
Requirements
- Working knowledge of Salesforce B2C Commerce Cloud architecture and APIs.
- Solid understanding of core eCommerce concepts like catalog and order management.
- Experience with Business Manager administration and log analysis.
- Familiarity with ITSM tools within an SLA-driven incident management model.
- Basic exposure to JavaScript/Node.js concepts for log diagnosis.
- Understanding of payment gateway and fraud-prevention integrations.
- Strong analytical mindset and attention to detail in a high-traffic environment.
- Good written and spoken English.
Benefits
- Flexibility with remote and hybrid work options.
- Career advancement opportunities with international mobility.
- Access to cutting-edge tools, training, and industry experts.
Tech Stack
Categories
BackendData Engineering