22 days ago
Netherlands (city not specified)Senior
Responsibilities
- Design and execute technical enablement plans for partner Solutions Architects and Sales Engineers.
- Coach partners on technical discovery, platform demonstrations, proof-of-concept execution, and Partner Competency Center development.
- Provide technical expertise on Agentic AI solutions, including prompt engineering, RAG implementations, tools integration, and guardrails.
- Support partner sales teams with customer requirements analysis, use-case development, solution design, technical discussions, and Talkdesk demonstrations.
- Develop expertise in enterprise integrations involving CRM, WFM, Knowledge Management, and UCaaS vendors.
- Relay partner and customer needs, market trends, and product enhancement requests to Product Management and Engineering.
- Represent Talkdesk at partner summits, technical events, webinars, and conferences.
- Travel approximately 70% across the Netherlands, Belgium, Luxembourg, and Germany, primarily working from partner offices.
Requirements
- 10+ years of experience as a Partner Solutions Engineer or Pre-Sales Engineer in the CCaaS/CXA sector.
- Business-level Dutch and professional English fluency; German or French is highly desirable.
- Excellent communication, presentation, whiteboard-session, and advanced technical discussion skills.
- Experience working with service providers, regional systems integrators, national partners, and VARs using a partner-centric go-to-market approach.
- Ability to lead complex technical engagements and act as a subject matter expert without direct people-management responsibility.
- Experience with at least one Unified Communication protocol, such as SIP, WebRTC, or RTP, plus familiarity with call/message-processing proxies and session border controllers.
- Hands-on experience or strong familiarity with Agentic AI technologies and practical LLM applications for contact center and customer experience automation use cases.
- Bachelor's degree in Engineering, Computer Science, or MIS, or an equivalent combination of education and relevant experience.
Benefits
- Approximately 70% travel across the Netherlands, Belgium, Luxembourg, and Germany, primarily from partner offices.
- Primarily office-environment work with computer-based duties and extended periods of sitting or standing.
- Inclusive workplace and equal-opportunity employment environment.
Categories
Solutions Engineering
About Talkdesk
Talkdesk builds a cloud contact center (CCaaS) and customer experience automation platform for enterprises, combining voice, digital channels, and AI agents. Delivered as SaaS with integrations to CRM and ticketing tools, it offers routing, analytics, and workforce capabilities for service and sales teams across industries. Founded in 2011 and headquartered in San Francisco, it is privately held and serves customers worldwide.