2 months ago
Responsibilities
- Build production-grade Node.js services using AWS Lambda, API Gateway, and event-driven serverless patterns.
- Design secure APIs and integrations across internal systems, customer data, and third-party platforms.
- Establish technical patterns, implementation standards, and reusable services for the contact center systems roadmap.
- Develop observability pipelines using OpenSearch, CloudWatch, Kibana, Snowflake, and structured logging.
- Build automation and AI-enabled workflows for routing, agent support, troubleshooting, and operational visibility.
- Create migration tooling and services to move legacy telephony and contact center workflows onto modern platforms.
- Modernize the technical foundation of the contact center environment while improving reliability, observability, scalability, and customer and agent experiences.
Requirements
- At least five years of backend software engineering experience, ideally with Node.js or TypeScript.
- Strong experience with API design, system architecture, integrations, debugging, and asynchronous systems.
- Hands-on experience with AWS Lambda or similar cloud/serverless architecture.
- Experience with logging, monitoring, search, data pipelines, or production observability.
- Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting.
- Fluency with GitHub workflows, including pull requests, code review, branching, and CI/CD collaboration.
- Senior-level judgment to turn ambiguous operational problems into clean, maintainable technical solutions.
- Helpful experience includes contact center, telephony, customer support, workflow automation, or platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya.
- Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, agent-assist workflows, Snowflake SQL, Terraform, CloudFormation, or AWS SAM.
Tech Stack
About Navan
Navan is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.