Base Salary
$140k - $210k/yr
Responsibilities
- Rearchitect the core CRM data model covering leads, contacts, opportunities, and custom objects.
- Plan and execute migrations and rearchitecture projects without taking the product offline.
- Build CRM tools and endpoints that allow AI agents and MCP-compatible systems to traverse, filter, and reason over customer data.
- Ship AI-native features such as agentic enrichment, AI-powered data cleaning, and richer AI search.
- Optimize hot paths including lead lookup, deal updates, pipeline scanning, and bulk actions.
- Design, build, and operate reliable backend systems while responding to production incidents and customer-impacting performance issues.
Requirements
- Seasoned backend engineering experience with Python and willingness to choose appropriate tools such as Go, Rust, or TypeScript.
- Experience designing architectures and systems that other engineers build on.
- Experience planning migrations and sequencing complex rearchitectures into independently shippable pieces.
- Strong understanding of data models, schemas, relationships, normalization, query design, and retrieval systems.
- Production experience shipping meaningful LLM-backed or agentic features to real users.
- Experience owning systems with real customer impact, debugging incidents, managing latency, or participating in on-call responsibilities.
- A builder-oriented approach focused on shipping practical versions quickly.
- Experience with Elasticsearch, Lucene internals, query planning, relevance, indexing at scale, or operating search engines is a significant bonus.
Benefits
- Competitive pay plus an organization-wide goal-based bonus.
- Approximately five weeks of PTO to start, a one-week company winter holiday break, paid US holidays, and two additional PTO days for each year of tenure.
- 100% remote work for a USA-only role.
- Option to work a standard five-day week or a four-day week at 80% pay with manager agreement.
- Paid parental leave for primary and secondary caregivers.
- A one-month paid sabbatical every five years.
- US healthcare benefits including medical plans with Close covering 99% of premiums, dental, vision, HSA, FSA, and company-paid long-term disability.
- US 401(k) plan with matching contributions up to 6%, vested immediately.
- Annual company-wide in-person gatherings, with the 2027 gathering planned for Dusseldorf, Germany.
Tech Stack
Categories
About Close
Close is the sales CRM built for founders, startups, and small businesses that want to grow faster. We help teams find, communicate with, and convert more customers without the complexity of traditional CRM software. Unlike CRMs that simply store customer data, Close brings calling, email, SMS, automation, and AI together in a single platform designed to help sales teams take action. Trusted by more than 11,500 businesses worldwide, Close powers billions of sales interactions every year. Teams use Close to manage leads, streamline follow-up, improve productivity, and drive predictable revenue growth. Our newest product, Chloe, extends that mission even further. Built directly into Close, Chloe is an AI sales teammate that helps businesses respond faster, follow up more consistently, and engage more leads without adding headcount. Whether contacting a new inbound lead in seconds or re-engaging opportunities that have gone cold, Chloe helps small teams operate like much larger sales organizations. From founder-led sales to growing revenue teams, Close gives businesses everything they need to manage customer relationships, communicate with prospects, and drive revenue from a single platform. Learn more at Close.com.