2 months ago
Remote, United StatesSenior
Base Salary
$140k - $210k/yr
Responsibilities
- Rearchitect the core CRM data model covering leads, contacts, opportunities, and custom objects.
- Plan and execute migrations and rearchitecture projects without taking the product offline.
- Build CRM tools and endpoints that allow AI agents and MCP-compatible systems to traverse, filter, and reason over customer data.
- Ship AI-native features such as agentic enrichment, AI-powered data cleaning, and richer AI search.
- Optimize hot paths including lead lookup, deal updates, pipeline scanning, and bulk actions.
- Design, build, and operate reliable backend systems while responding to production incidents and customer-impacting performance issues.
Requirements
- Seasoned backend engineering experience with Python and willingness to choose appropriate tools such as Go, Rust, or TypeScript.
- Experience designing architectures and systems that other engineers build on.
- Experience planning migrations and sequencing complex rearchitectures into independently shippable pieces.
- Strong understanding of data models, schemas, relationships, normalization, query design, and retrieval systems.
- Production experience shipping meaningful LLM-backed or agentic features to real users.
- Experience owning systems with real customer impact, debugging incidents, managing latency, or participating in on-call responsibilities.
- A builder-oriented approach focused on shipping practical versions quickly.
- Experience with Elasticsearch, Lucene internals, query planning, relevance, indexing at scale, or operating search engines is a significant bonus.
Benefits
- Competitive pay plus an organization-wide goal-based bonus.
- Approximately five weeks of PTO to start, a one-week company winter holiday break, paid US holidays, and two additional PTO days for each year of tenure.
- 100% remote work for a USA-only role.
- Option to work a standard five-day week or a four-day week at 80% pay with manager agreement.
- Paid parental leave for primary and secondary caregivers.
- A one-month paid sabbatical every five years.
- US healthcare benefits including medical plans with Close covering 99% of premiums, dental, vision, HSA, FSA, and company-paid long-term disability.
- US 401(k) plan with matching contributions up to 6%, vested immediately.
- Annual company-wide in-person gatherings, with the 2027 gathering planned for Dusseldorf, Germany.
Tech Stack
AnsibleAWSDockerElasticsearchFastAPIFlaskGoJavaScriptKubernetesMongoDBPostgreSQLPythonRedisRustTerraformTypeScript
Categories
About Close
Close builds a sales CRM for founders, startups, and small businesses, combining pipeline management with built-in calling, email, SMS, automation, and AI (including its Chloe agent). It sells subscription SaaS that helps inside sales teams communicate with prospects and manage deals from one platform. Founded in 2013 and headquartered in Austin, Texas, Close is privately held, bootstrapped, and profitable.