1 day ago
Responsibilities
- Establish and operate the Intelligent Optimization Framework as a permanent, kaizen-grounded improvement rhythm.
- Redesign and rerun workflows through structured measurement and improvement cycles.
- Embed new ways of working into standard work, ownership models, and disciplined execution cadences.
- Analyze Copilot Dashboard, Work IQ, adoption, and operational signals to prioritize improvements.
- Refine prompt libraries, enablement materials, and agent configurations based on usage data.
- Detect agent drift, retire or rework low-value agents, and direct investment toward high-ROI agents.
- Facilitate improvement events and retrospectives and document reusable improvement patterns and playbooks.
- Transfer optimization disciplines, cadences, and tooling to customer teams for sustained independent operation.
- Recommend and drive discontinuation of workflows, agents, and enablement assets that no longer provide value.
Requirements
- Master's degree in Computer Science, Information Technology, Engineering, or a related field plus 6+ years of relevant experience, or bachelor's degree in one of these fields plus 8+ years of relevant experience, or equivalent experience.
- 2+ years managing multiple projects or portfolios.
- 1+ year leading blended, multidisciplinary teams.
- Preferred: Lean, Six Sigma Green or Black Belt, or equivalent continuous improvement certification.
- Preferred: experience improving production AI or automation solutions and managing model, prompt, or agent performance over time.
- Preferred: familiarity with Microsoft Copilot adoption, Copilot Dashboard in Viva Insights, agent operations, drift detection, evaluation, and lifecycle management.
- Preferred: experience connecting improvement work to value and P&L outcomes and transferring continuous improvement capabilities to customer organizations.
- Preferred: proven continuous improvement or operational excellence leadership, kaizen or Lean facilitation, standard-work design, quality assurance or evaluation practices, metric analysis, and stakeholder management.
Benefits
- Base pay range is CAD $124,600–$225,600 per year in Canada.
- Applications are accepted on an ongoing basis until the position is filled, with the posting open for at least five days.
- Microsoft is an equal opportunity employer and provides religious and disability accommodation support during the application process.
Categories
Solutions Engineering
About Microsoft
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.