Senior Database Engineer
ServiceNow1 day ago
Responsibilities
- Troubleshoot production databases, ServiceNow instance performance issues, and Linux performance across on-premises and hyperscaler environments.
- Own complex incident root-cause analyses across multi-tenant PostgreSQL and MariaDB fleets at scale.
- Develop observability and automation to prevent recurrence of critical issues.
- Influence infrastructure decisions shaping the multi-tenant cloud platform.
- Perform performance and stress testing using realistic customer simulations.
- Develop and deploy mission-critical software.
- Mentor and collaborate with engineers across operations, support, and development.
- Lead individual projects, including scheduling and reporting.
Requirements
- 5+ years of database management and performance tuning experience.
- 5+ years supporting or testing large-scale web-based distributed applications running in containers such as Apache/Tomcat, JBoss, WebLogic, and WebSphere in a Unix environment.
- 3+ years developing on a SaaS, PaaS, or cloud infrastructure product or solution.
- 4+ years of experience with multiple relational databases, especially PostgreSQL.
- Experience with MVCC, transaction management, vacuum mechanics, database and query performance tuning, buffer management, WAL architecture, and backup and restore.
- Experience with concurrency, multithreading, and distributed system architectures.
- Unix development, navigation, file manipulation, permissions, search, and administrative skills.
- Basic shell scripting, Python, JavaScript, and Ansible experience.
- Experience on a DevOps, performance, or support team supporting web-based applications is desired.
- Bachelor’s degree in Computer Science, Information Systems, or an equivalent technical discipline, or similar work experience.
- Experience integrating or critically evaluating AI in work processes, decision-making, or problem-solving.
- Strong problem-solving, analytical, learning, and collaboration skills.
Benefits
- CAD 94,100–160,000 base pay range, plus equity when applicable and variable or incentive compensation.
- Health plans, an RRSP plan with company match, ESPP, matching donations, family and medical leave programs, and 20 days of annual vacation accrued each pay period.
- Flexible, remote, or office-based work persona depending on role and location.
- Regular employee position in North America and Canada.
- Employment requires successful completion and maintenance of Government of Canada Reliability Status screening, including five years of verifiable background history.
Tech Stack
Categories
About ServiceNow
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.