Engineer II, Systems Reliability Engineering
Levi Strauss & Co10 hours ago
Bengaluru, IndiaMid Level
Responsibilities
- Provide end-to-end production support for HCL Workload Automation, GSCI, Velocity, and related workload automation services.
- Lead incident triage, incident response, root cause analysis, post-incident reviews, and problem management for batch process failures and delays.
- Coordinate with upstream and downstream application teams to resolve scheduling and workload orchestration issues.
- Create and maintain operational playbooks, support documentation, runbooks, and standard operating procedures.
- Provide technical leadership and mentoring to India-based scheduling engineers.
- Manage scheduling calendars, job dependencies, change windows, reliability improvements, and ITSM process maturity with cross-functional teams.
- Communicate technical issues and business impacts effectively.
Requirements
- At least 4 years of experience in IT production support, application operations, infrastructure operations, batch processing, or Site Reliability Engineering.
- Leadership or supervisory experience.
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Experience supporting enterprise workload automation and job scheduling platforms such as HCL Workload Automation, TWS, Control-M, or similar technologies.
- Strong understanding of job dependency mapping, scheduling calendars, cross-application workload orchestration, and upstream and downstream impact analysis.
- Knowledge of ITSM practices, incident and problem management, and observability tools.
Categories
Site Reliability
About Levi Strauss & Co
Levi Strauss & Co. designs, markets, and sells Levi’s denim and casual apparel, Dockers khakis, Signature/Denizen value lines, and Beyond Yoga activewear to consumers worldwide through company-owned stores, e-commerce, and wholesale retail partners. Founded in 1853 and headquartered in San Francisco, the company is publicly traded on the NYSE under the ticker LEVI. It is widely credited with inventing the blue jean in 1873.