5 days ago
Remote, ItalyEntry Level
Responsibilities
- Provide technical support to a global customer base and own resolution of complex technical problems.
- Debug issues, run simulations, identify bugs, and develop tools and scripts for diagnosis, troubleshooting, and reproduction.
- Develop software adapters and drivers according to customer requirements and telecom designs.
- Install, configure, and support customer solutions to ensure successful implementation and continued operation.
- Support testing and deployment of software upgrade releases and resolve implementation issues.
- Provide remote and onsite technical guidance to customers.
- Support presales activities, customer presentations, solution evaluations, and product demonstrations.
Requirements
- Bachelor’s degree in IT or Computer Science, or equivalent.
- Coding capability in one language such as C, C++, or Java, or an equivalent language.
- Experience with Unix and SQL.
- Strong technical, analytical, problem-solving, communication, teamwork, and customer-facing skills.
- Fluent Italian and adequate English reading, writing, and speaking proficiency.
- Ability to work under pressure across several ongoing projects and adapt to a dynamic environment.
- Based in Italy.
- Preferred: up to one year of experience, OSS or telecom background, big data knowledge, or delivery-group and/or telecom experience.
Benefits
- Work from home in Italy with minimal required travel and occasional remote or onsite customer support.
- Gain hands-on experience in telecom, software integration, and service assurance.
- Work with advanced technologies and real-world customer solutions across diverse development, implementation, testing, and support projects.
- Collaborate with international customers and experienced technical teams.
- Annual salary range of €24,973–€30,000 under the applicable CCNL Commercio e Terziario agreement.
About Amdocs
Amdocs builds BSS/OSS, CRM, network planning, and customer experience software, and provides managed services for communications and media service providers. Its products cover billing, ordering, service orchestration, and cloud/5G modernization across IT and network domains, often delivered through long-term services and outsourcing engagements. Founded in 1982 and headquartered in Chesterfield, Missouri, Amdocs is a public company listed on NASDAQ (DOX) serving telecom operators worldwide.