3 months ago
Dallas, TX, USASenior / Staff+
H1B sponsor
Responsibilities
- Design, build, and iterate on AI agents and applications for internal Customer Success workflows and customer-facing onboarding, support, and engagement experiences.
- Scope and prioritize high-leverage opportunities from competing requests.
- Define success metrics, track adoption and outcomes, and use data and customer feedback to improve tools.
- Make end-to-end technical decisions regarding LLMs, orchestration frameworks, third-party tools, and production infrastructure.
- Write clean, maintainable, reliable code and ship quickly using AI-assisted development.
- Partner with DevOps and Security on reliable deployment, security, compliance, and production infrastructure.
- Collaborate with Customer Success leadership and frontline teams to translate pain points into solutions.
- Drive adoption through demos and training, and establish documentation, playbooks, and best practices.
Requirements
- 5–8+ years of software engineering experience building and shipping production systems.
- Strong proficiency in at least one modern programming language, with Python preferred.
- Hands-on experience with LLMs including OpenAI, Anthropic, Gemini, or open-source models.
- Experience with agent frameworks such as LangChain, LlamaIndex, or CrewAI, plus prompt engineering and RAG architectures.
- Ability to evaluate AI tools and models based on cost, latency, accuracy, and maintainability.
- Strong familiarity with APIs, webhooks, integration patterns, messy real-world data, and reliable data pipelines.
- Experience with CRM platforms, preferably Salesforce, including Service Cloud and Experience Cloud; Apex, Flow, or Salesforce APIs are a bonus.
- Strong product judgment, customer empathy, prioritization, business-impact reasoning, and ability to work independently through ambiguity.
- Ability to collaborate with DevOps, Security, Customer Success leadership, and frontline users.
Benefits
- Hybrid schedule requiring three days per week in the San Francisco, Culver City, or Dallas office.
- Healthcare, dental, and vision insurance plans, including HMO and PPO options.
- 401(k) savings plan with a 4% match and immediate vesting.
- 16 weeks of paid parental leave after one year of employment.
- Professional growth opportunities, including an employee mobility program and annual learning and development budget.
- Company perks program with discounts on pet insurance, fitness, cell phone plans, and travel.
- Financial guidance program covering debt, spending, saving, planning, and home-purchasing preparedness.
- One month work-from-anywhere policy, with some country restrictions.
- Competitive pay and equity for eligible positions.
Tech Stack
Categories
About Altruist
Altruist builds a custodian and wealth management platform for independent registered investment advisors, combining account opening, trading, portfolio management, billing, and reporting in one system. The company generates revenue as a brokerage custodian and through advisor software and services. Founded in 2018 and headquartered in Culver City, California, it is privately held and serves RIAs across the United States.