Customer Engineer, India (Based in Mumbai)
CloudflareResponsibilities
- Partner with Account Executives to conduct technical discovery, design bespoke architectures, and deliver product demonstrations and proofs of concept across Cloudflare’s portfolio.
- Serve as a trusted technical advisor from onboarding through maturity, renewal, and account expansion.
- Own long-term technical alignment between customer business goals and Cloudflare’s product roadmap.
- Carry a variable quota tied to new business acquisition and/or account growth, including adoption, retention, cross-sell, and upsell outcomes.
- Lead technical Quarterly Business Reviews for C-level executives and connect platform capabilities to return on investment.
- Use AI agents and internal platforms to automate RFP and security-questionnaire responses, sandbox provisioning, and basic telemetry monitoring.
Requirements
- Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering; leveling may range from Associate to Principal.
- Broad technical expertise in web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, and enterprise architecture.
- A proven record in a quota-carrying or revenue-aligned environment with knowledge of SaaS metrics, business-value translation, and enterprise sales cycles.
- Exceptional presentation and stakeholder-management skills, including the ability to communicate with C-suite stakeholders.
- Hands-on experience with Cloudflare’s developer platform and AI ecosystem, especially Workers AI and AI Gateway, is strongly preferred.
- Experience with prompt engineering, LLM orchestration, or RAG architectures is preferred.
- Proficiency in Python, JavaScript, or similar languages for integration scripts, API connectors, and edge computing functions is preferred.
Benefits
- The role requires residence in Mumbai, India.
- Applicants who reach the offer stage may be asked to attend an in-person interview at a Cloudflare office or hub.
- Cloudflare provides reasonable accommodations and is an equal opportunity employer.
Tech Stack
Categories
About Cloudflare
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business. Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.