Amazon

Software Development Engineer, Customer Service Technologies

Amazon
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13 days ago
Seattle, WA, USAMid Level
H1B sponsor

Base Salary

$144k - $194k/yr

Responsibilities

  • Design, build, and operate real-time observability, incident detection, autonomous response, and customer recovery capabilities for the Network Control Center.
  • Own end-to-end delivery from technical design through implementation, testing, deployment, and production operation.
  • Integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows.
  • Solve distributed systems problems involving real-time event processing, low-latency decisions, and fault-tolerant services.
  • Participate in on-call rotations, build operational dashboards and runbooks, and improve system reliability.
  • Contribute to technical designs, code reviews, and engineering best practices.
  • Mentor junior engineers on system design, code quality, and operational practices.

Requirements

  • 3+ years of non-internship professional software development experience.
  • 2+ years of non-internship experience designing or architecting new and existing systems, including design patterns, reliability, and scaling.
  • Experience programming in at least one software programming language.
  • Preferred: 3+ years across the full software development life cycle, including coding standards, code reviews, source control, build processes, testing, and operations.
  • Preferred: Bachelor’s degree in computer science or equivalent.
  • Preferred: Experience designing and building real-time, event-driven, or streaming systems.
  • Preferred: Experience with monitoring, observability, and incident management.

Benefits

  • Comprehensive health coverage including medical, dental, vision, prescription, Basic Life and AD&D insurance, and optional supplemental life plans.
  • Employee assistance, mental health support, medical advice line, flexible spending accounts, and adoption and surrogacy reimbursement coverage.
  • 401(k) matching, paid time off, and parental leave.
  • Sign-on payments and restricted stock units may be included in the overall Amazon package.
  • Position is based in Seattle, Washington, USA.

Categories

BackendSite Reliability
Amazon

About Amazon

10,000+ employees

Amazon builds and operates a global e-commerce marketplace, logistics network, and consumer devices, and provides cloud computing via AWS for businesses and developers. The company earns revenue from online retail, third‑party seller services, subscriptions like Prime, advertising, and AWS usage. Founded in 1994 and headquartered in Seattle, it is publicly traded on NASDAQ (AMZN) and serves customers in dozens of countries.

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