Service Engineer 2

3 days ago

Hyderābād, IndiaMid Level / Senior

Responsibilities

Design, develop, and implement solutions on the ServiceNow platform.
Configure and customize ITSM modules, including Incident, Problem, Change, and Request Management.
Develop and maintain Employee Center Pro portals and experiences.
Enhance agent productivity through Service Operations Workspace.
Create and customize workflows, business rules, client scripts, UI policies, and catalog items.
Integrate ServiceNow with third-party systems using REST and SOAP APIs.
Gather requirements with cross-functional teams and deliver scalable solutions.
Troubleshoot and resolve platform issues while ensuring optimal performance and adherence to development and governance best practices.

2–5 years of hands-on ServiceNow development experience.
Strong expertise in ITSM modules and experience with Employee Center Pro.
Familiarity with Service Operations Workspace.
Knowledge of JavaScript, Glide APIs, and ServiceNow scripting.
Experience with UI Builder and Service Portal customization.
Exposure to REST and SOAP integrations and understanding of the ServiceNow data model and architecture.
ServiceNow certifications such as CSA, CAD, or CIS-ITSM are preferred.
Experience in Agile/Scrum environments and strong problem-solving and communication skills are preferred.

10,000+ employees