Service Engineer 2
Providence2 months ago
Hyderābād, IndiaMid Level / Senior
Responsibilities
- Design, develop, and implement solutions on the ServiceNow platform.
- Configure and customize ITSM modules, including Incident, Problem, Change, and Request Management.
- Develop and maintain Employee Center Pro portals and experiences.
- Enhance agent productivity through Service Operations Workspace.
- Create and customize workflows, business rules, client scripts, UI policies, and catalog items.
- Integrate ServiceNow with third-party systems using REST and SOAP APIs.
- Gather requirements with cross-functional teams and deliver scalable solutions.
- Troubleshoot and resolve platform issues while ensuring optimal performance and adherence to development and governance best practices.
Requirements
- 2–5 years of hands-on ServiceNow development experience.
- Strong expertise in ITSM modules and experience with Employee Center Pro.
- Familiarity with Service Operations Workspace.
- Knowledge of JavaScript, Glide APIs, and ServiceNow scripting.
- Experience with UI Builder and Service Portal customization.
- Exposure to REST and SOAP integrations and understanding of the ServiceNow data model and architecture.
- ServiceNow certifications such as CSA, CAD, or CIS-ITSM are preferred.
- Experience in Agile/Scrum environments and strong problem-solving and communication skills are preferred.
Tech Stack
JavaScriptSOAP
Categories
About Providence
Providence is a nonprofit Catholic health system that operates hospitals, clinics, and related care services for patients and communities across the western U.S. It runs 51 hospitals and 829 clinics and also offers a health plan in select markets. Headquartered in Renton, Washington, Providence provides acute, ambulatory, virtual, and home-based care along with pharmacy and behavioral health services, supported by centralized technology, cybersecurity, and shared services teams.