Senior Solutions Engineer, Southern Europe
Aircall.io, Inc.2 days ago
Paris, FranceSenior
Responsibilities
- Provide technical expertise on Aircall offerings, including product capabilities, virtual agents, APIs, and integrations.
- Discover customer requirements and map Aircall solutions to existing tools and workflows.
- Design and lead proof-of-concepts, demos, and presentations tailored to customer needs.
- Collaborate with Sales, Product, Partner Managers, customers, and third-party partners to support deals and technical implementations.
- Handle technical objections, influence deal strategy, and co-own opportunities through the sales funnel.
- Create documentation and share technical knowledge, workflows, and best practices with internal and external communities.
- Maintain a customer-first approach throughout solution design and engagement.
Requirements
- Familiarity with front-end and back-end development, REST APIs, webhooks, cloud architecture, and data analytics.
- Proficiency in at least one programming language such as JavaScript, Python, or Ruby is a plus.
- Ability to design creative, efficient client solutions while managing expectations and complexity.
- Exceptional communication skills and the ability to explain technical solutions through business value and outcomes.
- Experience managing complex projects and coordinating multiple stakeholders.
- Professional proficiency in French and English is required; additional languages are a strong plus.
- Prior experience as a Solutions Engineer or Sales Engineer, or as the primary technical contact in an AE or Strategic CSM role within a technology firm, is preferred.
- Experience with AI productivity tools and large language models such as ChatGPT or Claude is preferred.
- Hands-on experience designing, implementing, or supporting agentic AI workflows, including voice and messaging agents, is strongly preferred.
- Curiosity, critical thinking, adaptability, continuous learning, and a customer-centric approach.
Benefits
- Competitive salary package and benefits.
- Work-life balance and a people-focused culture.
- Fast-learning, entrepreneurial environment with a strong team spirit.
- Multicultural workplace representing more than 45 nationalities.
- Opportunity to join Aircall during a period of growth and expansion.
Tech Stack
Categories
Solutions Engineering
About Aircall.io, Inc.
Aircall builds a cloud-based business phone and contact center platform for sales and support teams, integrating voice, SMS, WhatsApp, and social channels with 200+ CRM/helpdesk apps. It sells its software via subscription to companies that want VoIP calling, call routing/recording, analytics, and AI features like automated agents and post-call summaries. Founded in 2014 and privately held, it serves 22,000+ businesses worldwide, with operations spanning Paris (European HQ) and the Seattle area (North American HQ).